Dominickce Wilson
Richmond,VA
Summary
Secure an entry level receptionist/clerical/administrative position with a progressive company that excels in its industry. Forward-thinking Technical Supervisor with 7 years of positively impacting business operations. Collects and analyzes information to address technical concerns with proactive and strategic approach.
Overview
9
9
years of professional experience
Work History
Technical and Sales Supervisor
SimpliSafe
05.2016 - 01.2024
- Provides over the phone service troubleshooting, a self-installed self-maintained home security systems
- Actualize orders, solve technical errors with the system such as disruption connecting to the monitoring company, personal Wi-Fi, landline and billing information
- Trains new representatives on product knowledge, navigating online and how to explain the system to everyday customers.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Audit calls on agents monthly and provide feedback in real time.
Service and Training Operations Manager
Forever 21
01.2016 - 06.2016
- Recruited to support the opening of new location in downtown Boston
- Created new department layouts by rearranging displays and redressing mannequins
- Interviewed, hired, and trained over a dozen new staff
- Responsible for teaching safety regulations including good body mechanics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Department Supervisor
Primark
01.2015 - 01.2016
- Managed and ordered product based on trends to increase sales
- Responsible for managing staff to replenish stock quickly and efficiently
- Strategically plan the day's activities and engage staff to promote key items
- Winner of Employee of the Month for two consecutive months for staff excellence and customer service.
Education
High School Diploma -
The Engineering School(TES)
Boston, MA06.2007
Skills
- Computer, including Microsoft Office Suite
- Customer Service
- Recruiting & Interviewing
- Staff Management
Timeline
Technical and Sales Supervisor
SimpliSafe
05.2016 - 01.2024
Service and Training Operations Manager
Forever 21
01.2016 - 06.2016
Department Supervisor
Primark
01.2015 - 01.2016
High School Diploma -
The Engineering School(TES)
Similar Profiles
Amya ThompsonAmya Thompson
Help Desk Associate at SimpliSafeHelp Desk Associate at SimpliSafe
BRYANNI ROLLERSONBRYANNI ROLLERSON
Sr. Permit Coordinator at SimpliSafeSr. Permit Coordinator at SimpliSafe
Jasmine HendersonJasmine Henderson
Customer Service Technician 3 (Remote)(Contractor) at SimpliSafeCustomer Service Technician 3 (Remote)(Contractor) at SimpliSafe