Dominick E. Ibarra
Montebello,CA
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
In-N-Out Burger
04.2024 - Current
- Processed a substantial number of calls each day, ensuring thorough resolution of customer issues and detailed documentation of experiences.
- Navigated challenging scenarios with composure and compassion to deliver exceptional customer service.
- Leveraged company resources and advanced customer service tools to deliver precise information.
- Managed customer complaints and inquiries via e-mail through clear and concise written communication, ensuring timely responses.
- Crafted and dispatched written correspondence to customers, maintaining a high standard of responsiveness and professionalism.
- Facilitated clear and efficient communication channels between departments to ensure timely resolution of customer inquiries and applicant interests.
- Facilitated technical support for customer service representatives, addressing CARE-related issues and ensuring effective communication with MCIS department.
- Served on the activities committee to plan and implement various department celebrations and events, fostering a positive work environment.
- Managed event planning and facilitation of customer service bake sale for In-N-Out Burger Foundation and Harvest Festival for Slave2Nothing Foundation, fostering community support and collaboration.
Level 6 Associate
In-N-Out Burger
08.2017 - 04.2024
- Delivered exceptional customer service to enhance fast food and dining-in experiences.
- Facilitated a welcoming atmosphere for customers. Assisted in timely food delivery and maintained cleanliness of table tops.
- Assisted in managing multiple tasks while maintaining urgency throughout the workday. Addressed priority issues promptly to support team efficiency.
- Facilitated order-taking for indoor and outdoor services through effective communication. Supported customer needs by maintaining a positive and accommodating attitude.
- Assisted in cooking, assembling, and packaging burgers based on ticket orders. Prepared french fries, filled drinks, and poured shakes.
- Mentored and developed associates across levels 1-5 to enhance team performance.
- Demonstrated commitment to product quality through exemplary work ethic and dedication.
Working Lead and Area Trainer
Walt Disney Company (Disneyland Resort Hotels)
10.2015 - 04.2021
- Implemented adherence to Forbes Gold Standard and Disney Magic principles, cultivating an environment of exceptional service at Disneyland Resort hotels.
- Managed daily revenue reports and monitored labor and cast breaks to support operational efficiency. Assisted with safe counts and performed manager overrides through point-of-sale systems and register audits. Organized and replenished store inventory to enhance guest shopping experiences.
- Assisted in managing daily operations for a team of up to twenty cast members. Supported a collaborative environment that promoted teamwork and engagement. Conducted training sessions for groups of up to five cast members to enhance service quality and create a positive and seamless guest experience.
- Ensured organization and safety of work environment for guests and cast members through effective communication and meticulous attention to detail.
- Executed merchandise inventory checks using company product locator system.
- Trained in embroidery processes, specializing in creating custom designs for guest merchandise using advanced equipment.
Skills
- Leadership
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Excellent verbal and written communication
- Computer competencies
- Technical support
- Microsoft Office Suite
- Microsoft Outlook
- Data entry
- Preparing reports
- Training
- Point of sale knowledge
- Cash handling
- Product and service knowledge
- Stocking and replenishing
Timeline
Customer Service Representative II
In-N-Out Burger
04.2024 - Current
Level 6 Associate
In-N-Out Burger
08.2017 - 04.2024
Working Lead and Area Trainer
Walt Disney Company (Disneyland Resort Hotels)
10.2015 - 04.2021