Dominick Xavier Mogstad
Charlton,MA
Summary
An outgoing and resourceful individual with excellent interpersonal skills who works well under pressure and excels at customer service and collaboration with peers. Well rounded and diverse, earning a B.S. Meteorology degree and becoming a MA state-board registered Aesthetician. An experienced public speaker, with several years of on-air meteorological presentations.
Overview
7
7
years of professional experience
Work History
Sales and Services Coordinator
Sephora
04.2023 - Current
- Provided excellent client service, while managing a high volume of interactions and ensuring timely resolutions and positive outcomes for all.
- Implemented cross-selling techniques to maximize revenue from existing clients while enticing new clients to become a repeat shopper.
- Provided coaching and support to new team members, improving overall productivity within the department.
- Collaborated with Sales and Service Leads and Management to monitor metrics and achieve monthly targets consistently.
- Collaborated with outside brand partners to ensure both store and individual company metric successes.
- Consistently demonstrated Sephora's values of Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
Member Service Representative
BJs Wholesale Club
05.2017 - 04.2023
- Assisted a large volume of customers every day with positive attitude and a strong focus on customer satisfaction.
- Consistently met or exceeded metric goals, including credit cards, membership sign-ups and renewals, and app downloads.
- Filled-in for management and performed managerial duties when requested.
- Wrote and dictated public announcements and was responsible for recording the company's phone greeting.
- Performed duties in Asset Protection both internally and externally.
Education
Aesthetics License, MA - Aesthetics
Cosmix School of Beauty Sciences
Marlborough, MA11.2022
Bachelor of Science - Meteorology
Western Connecticut State University
Danbury, CT05.2021
Skills
- Strong Written and Verbal Communication Skills
- Effective Multitasker in Fast-Paced Work Environments
- Proficient with any Computer Program, including XStore and Advisor Assistant
- Adaptability to Shifting Work Environments
- Goal setting
- Handling Escalations
Accomplishments
- VIA / Employee of the Month at Sephora, Millbury: October 2023
- 2019 President of WCSU Meteorology Club
- Deans List
Timeline
Sales and Services Coordinator
Sephora
04.2023 - Current
Member Service Representative
BJs Wholesale Club
05.2017 - 04.2023
Aesthetics License, MA - Aesthetics
Cosmix School of Beauty Sciences
Bachelor of Science - Meteorology
Western Connecticut State University
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