Dominicque A. Brown
Somerset,NJ
Summary
Talented leader with 6 years experience and excels at multitasking in fast-paced environments. Offering top notch abilities in program management, interpersonal communication,and administrative oversight. Extreme leader, hardworking and reliable Client Service Professional with strong ability in customer service, sales, and Software as Program ERP use (Oracle, Zendesk Salesforce, Customer Identity Management, and SAP customer checkout). Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Owner- Online Sales
Baby Please LLC
Somerset, NJ
09.2017 - Current
- Provide emotional and physical support to birthing mothers during labor and delivery.
- Educate parents on the stages of labor, coping techniques, pain management options, postpartum care, breastfeeding support, infant care basics, and newborn safety.
- Provided support for physical, emotional and social needs of clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Client Relationship Manager
Spectrum Chemical
New Brunswick, NJ
08.2022 - 12.2023
- Created detailed reports on customer relations activities and performance metrics.
- Participated in training sessions with staff members on topics related to client relationship management.
- Computed purchases and received and processed cash or credit payment.
- Resolved customer complaints regarding sales and service.
- Collaborated with stakeholders across departments to ensure high-quality customer service delivery.
- Determined cross-selling or up-selling opportunities and provided sales and service team with insight to facilitate increased or new business.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained accurate records of client interactions and transactions.
- Addressed inquiries from clients and department team members.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Sales and Service Expert
Louis Vuitton - LVMH
PISCATAWAY, New Jersey
02.2022 - 08.2022
- Analyzed business performance data and forecasted business results for upper management.
- Created client success plans tailored to individual needs and goals.
- Implemented best practices for addressing customer inquiries efficiently across various channels like email, phone, salesforce.
- Provided timely and accurate delivery of client communications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Attended weekly team meetings to discuss new strategies for increasing sales volume.
Customer Advocate
LogistiCare
Edison , NJ
12.2019 - 02.2022
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Utilized various software tools such as CRMs or ticketing systems for tracking purposes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Performed quality assurance checks on completed cases prior to closure.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- sales support
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with price checks, and addressing other inquiries.
- Followed up with customers after resolution of their issue to ensure satisfaction was achieved.
Project Liaison
AmeriCorps National Civilian Community Corps
Vicksburg, MS
02.2018 - 12.2019
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Drafted proposals outlining project details such as scope, timeline, budget.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Conducted research and analysis of project-related data.
- Ensured compliance with company policies, regulations, and standards during execution of projects.
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Collaborated with other departments to coordinate resources for assigned projects.
- Provided technical assistance when needed during the implementation phase of a project.
Education
MBA - Project Management
National University
San Diego, CA07-2024
Bachelor of Science - Business Administration And Management
University of Maryland - Baltimore County
Baltimore, MD05-2022
Skills
- Problem-Solving Aptitude
- Customer Engagement
- Opportunities Identification
- Sales
- Workforce Management
- Relationship Building and Management
- Client Service-Driven
- Account Management
- Sales Targeting
- Business Analytics
Certification
- American Redcross Adult and Child CPR certified
References
References available upon request.
Timeline
Client Relationship Manager
Spectrum Chemical
08.2022 - 12.2023
Customer Sales and Service Expert
Louis Vuitton - LVMH
02.2022 - 08.2022
Customer Advocate
LogistiCare
12.2019 - 02.2022
Project Liaison
AmeriCorps National Civilian Community Corps
02.2018 - 12.2019
Business Owner- Online Sales
Baby Please LLC
09.2017 - Current
MBA - Project Management
National University
Bachelor of Science - Business Administration And Management
University of Maryland - Baltimore County