Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
OfficeManager

Dominik Christensen

Salt Lake City,UT

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Lead Online Pick Up & Delivery

Walmart Store 2207
Midvale, Utah
07.2019 - 04.2024
  • Trained and supervised a dynamic team, scaling from 10 to over 60 members, to meet fluctuating staffing needs during peak periods.
  • Coordinated multi-channel order fulfillment, maintaining a consistent top-three department ranking for operational efficiency.
  • Fostered a culture of customer service excellence, reflected in a high customer satisfaction score of 82%.

Assistant Store Manager

Express Stores Inc
Kimball Junction, Utah
07.2016 - 05.2019
  • Adapted corporate visual merchandising guidelines to suit store functionality, ensuring brand consistency and optimal product placement
  • Led a strategic interior remodel initiative to enhance the shopping experience and store aesthetics
  • Achieved a 6% sales increase in the month following the store remodel, indicating a positive customer response to the changes
  • Trained and developed a staff of 15 team members, resulting in a 15% reduction in employee turnover over six months

Technical Customer Support Specialist

Wells Fargo
Salt Lake City, Utah
05.2015 - 06.2016
  • Consistently ranked as a top provider of customer service for our department of 4.8 out of 5
  • Enhanced customer retention rate through personalized follow-ups and targeted technical guidance
  • Was able to maintain the shortest call time on my team by identifying issues that were routinely encountered by recognizing the patterns of disruption customers experienced with integration of account services

OPEN Small Business Sales

American Express
Taylorsville, Utah
06.2010 - 12.2014
  • Consistently ranked as one of the top sales earners on the team with a 72% conversion rate
  • I was able to achieve this by engaging customers in a dialogue to uncover their business needs
  • Maintained a base of loyal small business owners who helped create person to person referral network that helped me achieve my top sales ranking on the team, one month 3% of my sales were non-marketing based sales

New Accounts Division

American Express
Taylorsville, Utah
02.2008 - 06.2010
  • Processed and reviewed new account applications to ensure customer relationship with American Express started out strong
  • Proven proficiency with AMEX command prompt system (like Symitar)
  • Helped pilot test new system to replace AMEX command prompt system
  • Consistently maintained one of the highest customer satisfaction results in my department

Education

Associates - Political Science, International Relations

Salt Lake Community College
Taylorsville, Utah
01.2015

Skills

  • Multilevel project management
  • Quick Understanding of Complex Processes
  • Analytical Problem Solving
  • Skilled in Written and Verbal Communication
  • Technical Proficiency
  • Performance Management

Certification

AI Essentials, Google.com, 01/01/23, AI is an ever growing tool that will continue to become more and more important as we rely on its abilities and I felt it was important to understand how AI works and how it can be utilized.

References

References available upon request.

Timeline

Team Lead Online Pick Up & Delivery

Walmart Store 2207
07.2019 - 04.2024

Assistant Store Manager

Express Stores Inc
07.2016 - 05.2019

Technical Customer Support Specialist

Wells Fargo
05.2015 - 06.2016

OPEN Small Business Sales

American Express
06.2010 - 12.2014

New Accounts Division

American Express
02.2008 - 06.2010

Associates - Political Science, International Relations

Salt Lake Community College

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Dominik Christensen