Inga Palis
Glendale,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Paralegal
Gottlieb & Greenspan, LLC
08.2024 - Current
- Participate in the No Surprises Act (NSA) process.
- Draft and submit Open Negotiation Letters in compliance with the No Surprises Act (NSA) to initiate payment dispute resolution between providers and payers.
- Manage timelines and documentations for the Open Negotiation and Independent Dispute Resolution (IDR) processes.
- File dispute cases through the CMS Independent Dispute Resolution (IDR) portal, ensuring compliance with federal billing regulations and timelines.
- Review and correct medical codes for resubmission after IDR dismissals, contributing to successful reimbursement appeals.
- Submit additional documentation (such as insurance information, EOB, HCFA etc.) to support eligibility determinations for Independent Dispute Resolution (IDR) cases under the NSA, ensuring accurate arbitration processing.
- Successfully reinstate dismissed cases by presenting clear arguments and supporting evidence to arbitration panels.
- Prepare concise summaries of operative reports to support the No Surprise Act dispute resolution an claims processing procedures.
- Track and report metrics on No Surprises Act-related case filings.
- Interact with insurance companies,medical providers and arbitration entities ensuring timely follow-up.
- Manage high-volume email correspondence efficiently.
- Analyze and interpret medical EOBs to ensure accurate billing and compliance with regulations.
- Assist in preparing and organizing legal documents.
- Collaborate with attorneys, medical professionals and clients to clarify billing questions.
- Utilize Salesforce to track and manage daily tasks, ensuring timely completion of assignments.
- Maintain accurate records by adding detailed notes and updates in the Salesforce for team visibility.
- Revise and finalize letters, briefs, and memos.
- Produce legal documents such as briefs, pleadings and appeals.
- Communicate pertinent information to clients via phone, email, and mail.
- Pay attention to detail while completing assignments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Team Manager
Windoorfull Imports Inc.
10.2022 - 06.2024
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Legal Secretary
Windoorfull Imports Inc.
09.2021 - 09.2022
- Investigated and resolved accounting, service and delivery concerns
- Drafted, reviewed and revised contracts for accuracy and completeness
- Organized and updated databases,records and other resources
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed account payable and receivable
- Handled monthly credit card reconciliation
- Entered customer's accounts in QuickBooks
- Prepared Excel schedules with project costs and allocations
Store Manager
Podlasie Deli
02.2019 - 08.2021
- Managed hiring process for store shift, processed and facilitated orientation and training of new employees
- Answered and responded to telephone calls, processed mail and shipping
- Inventory/food products, supplies/phone cards
- Arranged and scheduled deliveries
- Assisted with hiring, training and mentoring new staff members.
Babysitter
Private House
06.2017 - 12.2018
- Care for twins under the age of 5
- Prepared bottles and food daily
- Organizing free time
- Ensure children are fed and dressed
- Supervised children during parents' working hours
- Read to the children and encouraged a positive learning environment
- Play with children
- Took twins to playgrounds and parks.
Full Time Sales Assistant
Restaurant "Remi to Go"
08.2016 - 05.2017
- Greeted customers with helpful and a friendly attitude
- Worked well with employees
- Helped customers complete purchases
- Focused on being reliable and punctual
- Answered phone calls.
Store Manager
Kubus Deli
10.2015 - 06.2016
- Processed orders, cashier/managed bank
- Food preparation
- Managed hiring process for store shift, processed and facilitated orientation and training of new employees
- Managed/arranged overseas shipping
- Maintained store upkeep and cleanliness.
Education
Associate in Social Science in Criminal Justice -
LaGuardia Community College Queens
12.2020
Skills
- Legal document preparation
- File and records management
- Assistant Manager experience
- QuickBooks & Salesforce
- MS Office Word and Powerpoint
- Document formatting
- Data Research and Analysis
- Customer service
- Positive work ethic
- Effective multitasking
- Attention to detail
- Work well under pressure
- Strong organizational and communication skills
Languages
English
Full Professional
Polish
Native or Bilingual
German
Limited Working
Timeline
Paralegal
Gottlieb & Greenspan, LLC
08.2024 - Current
Team Manager
Windoorfull Imports Inc.
10.2022 - 06.2024
Legal Secretary
Windoorfull Imports Inc.
09.2021 - 09.2022
Store Manager
Podlasie Deli
02.2019 - 08.2021
Babysitter
Private House
06.2017 - 12.2018
Full Time Sales Assistant
Restaurant "Remi to Go"
08.2016 - 05.2017
Store Manager
Kubus Deli
10.2015 - 06.2016
Associate in Social Science in Criminal Justice -
LaGuardia Community College Queens
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