Dominika Czaja
Fulfillment Specialist
Surprise,AZ
Summary
Respectful Fulfillment Specialist able to handle diverse job requirements and meet company goal. Insurance industry veteran focused on producing optimal operational and financial results while delivering exceptional customer service. Relevant experience includes P&C and Life insurance business sales, account management, business development, hiring, training, and managing key staff while establishing, and monitoring productivity and sales goals. Resolves problems tactfully. keeping employees and customers satisfied with fast, accurate deliveries.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Fulfillment Specialist II
USAA – Life, Annuities And Health
08.2020 - Current
- Identified and managed existing and emerging risks that stem from business activities
- Ensured business risks are effectively identified, measured, monitored, and controlled
- Identified and shared process improvement suggestions and recommendations
- Reviewed and validated content in internal procedures for accuracy
- Researched and assisted with resolution of escalated issues and complaints
- Participated in annual Tax validation, analyzed, and examined tax records
Account Manager
State Farm
07.2016 - 08.2020
- Responsible for the overall performance of the organization’s day-to-day operations, including Sales, HR, payroll, business excellence, procurement, project management, and general administration
- Conducted market research of the target geographic market to create customized business development and marketing plan
- USAA Classification: Internal
- Updated quality documentation and communicated lessons learned from quality concerns
- Introduced new systems and procedures where appropriate
- Grew sales and the customer book by an average of 14% per month
- Achieved average monthly sales of $30K in sold policies
- Developed, oversaw, implemented, and regulated various work processes and various process improvements
- Managed employee performance and helped with professional development and career progression
- Identified opportunities for improvement and implemented changes
- Responded to client issues and complaints
- Hired, developed, and coached a team of senior analysts and customer representatives
Licensed Sales Producer
Allstate Insurance Company
08.2007 - 06.2016
- Managed and serviced current and new book of business while performing administrative tasks such as maintaining records and handling policy renewals
- Turned an average of 35% of incoming calls into new customers
- Executed an average of two hundred cold calls per week resulting in 10-15 new customers
- Cross sold new policies to existing and new customers
- Documented improvement opportunities and changes
- Identified possibilities to increase efficiency and reduce employee errors
- Scheduled training sessions and developed informative materials
- Collaborated with analysts to forecast staffing and business needs
- Completed risk analysis for new customers with a recommend policy coverage solution
Education
Associate Degree - Business
Moraine Valley Community College
Bachelor of Arts - Management, Marketing And Analyst
Arizona State University
06.2021 - Current
Skills
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Timeline
Bachelor of Arts - Management, Marketing And Analyst
Arizona State University
06.2021 - Current
Fulfillment Specialist II
USAA – Life, Annuities And Health
08.2020 - Current
Account Manager
State Farm
07.2016 - 08.2020
Licensed Sales Producer
Allstate Insurance Company
08.2007 - 06.2016
Associate Degree - Business
Moraine Valley Community College
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