Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominika Ligon

Toledo,OH

Summary

Dynamic support professional with experience at Kalamazoo Gospel Ministries, excelling in telephone assistance and problem-solving guest concerns. Proven ability to enhance guest satisfaction through effective communication and adaptability in high-pressure environments. Skilled in office equipment maintenance, ensuring smooth operations while fostering positive relationships with guest.

Overview

22
22
years of professional experience

Work History

Support Staff Member

Kalamazoo Gospel Ministries
03.2011 - 04.2025
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved guest inquiries with patience and empathy, fostering positive relationships with clients.
  • Attended training sessions to stay updated on procedures and services.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.

Host

Gallagher's Pub & Eatery
01.2010 - 02.2011
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Order Filler

Design Ware
05.2003 - 12.2009
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.

Education

GED -

Kalamazoo Adult Education
Kalamazoo, MI
06-2000

Skills

  • Telephone assistance
  • Support services
  • Office equipment maintenance
  • Assisted guest with resources
  • Problem solved guest concerns

Timeline

Support Staff Member

Kalamazoo Gospel Ministries
03.2011 - 04.2025

Host

Gallagher's Pub & Eatery
01.2010 - 02.2011

Order Filler

Design Ware
05.2003 - 12.2009

GED -

Kalamazoo Adult Education

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