Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Languages
Timeline
Generic

Dominika McQueen

Fort Worth,TX

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

American Freight Furniture and Mattress
06.2020 - Current
  • Managed a staff of 10 employees
  • Coordinated schedules and assigned associates', team members' and employees' shifts
  • Oversaw store in the absence of the Assistant manager
  • Managed daily operations, administrative duties, scheduling, and sales

Medical Assistant

Arlington Family Practice
07.2022 - 10.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Level 3 Security Officer

Allied Universal Security Services, Systems and So
08.2015 - 04.2020
  • I was a armed security guard my job was to make sure my guards secure the premises that we protect
  • I got a promotion and became supervisor

Cashier/Customer Service

Auntie Anne's
09.2016 - 03.2020
  • My job was cashier preparing orders and stocking items

Education

Certificate Of Medical Assistant - Medical Assistant

IDTC
Arlington Tx
08.2021

High school diploma - Nursing

South Shore High School
Chicago, IL
06.2004

Skills

  • Supervising Experience
  • Food Production Experience
  • Food Preparation
  • Security
  • Nursing
  • Critical Care Experience
  • CCTV
  • Hospital Experience
  • Surveillance
  • Customer service
  • Driving
  • Leadership
  • Loss Prevention
  • Store Management Experience
  • Management
  • Merchandising
  • Communication skills
  • Computer skills
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • POS Systems
  • Employee Scheduling
  • Bank and Safe Deposits
  • Vital Sign Monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Phlebotomy
  • Data Entry
  • Reliable team player
  • Procedure Assistance
  • Electronic Medical Records
  • CPR
  • Immunization Administration
  • Specimens collection and processing
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Insurance Verification
  • Appointment Setting
  • Medical Records Management
  • Sterilization techniques
  • First Aid
  • Anatomy and Physiology Knowledge
  • Medical supply inventory
  • Medical office administration
  • Fluent in Languages
  • OB/GYN procedures
  • Knowledge of EKG rhythm interpretation
  • Medical terminology in Languages
  • Valid State driver's license
  • Healthcare Software Proficiency
  • Hospice Care
  • pH testing
  • Therapeutic procedures
  • Emergency Room Procedures

Certification

  • First Aid Certification
  • Armed Security License
  • Food Handler Certification
  • Guard Card
  • Driver's License
  • CPR Certification

Awards

Store Manager Award, 02/01/22

Accomplishments

  • Exceeded monthly store sales goals Number months in a row.
  • Recruited Number successful new managers within one year.
  • Increased sales by Number% by coaching department managers on new merchandising standards.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Medical Assistant

Arlington Family Practice
07.2022 - 10.2024

Store Manager

American Freight Furniture and Mattress
06.2020 - Current

Cashier/Customer Service

Auntie Anne's
09.2016 - 03.2020

Level 3 Security Officer

Allied Universal Security Services, Systems and So
08.2015 - 04.2020

High school diploma - Nursing

South Shore High School

Certificate Of Medical Assistant - Medical Assistant

IDTC
Dominika McQueen