Dominika Olvera
Greensboro,NC
Summary
Dynamic professional with a proven track record at Lidl US, excelling in customer service and relationship building. Demonstrated leadership in training new hires and streamlining processes, enhancing customer satisfaction and engagement. Skilled in complex problem-solving and maintaining optimal inventory levels, fostering a positive shopping experience and loyalty.
Overview
8
8
years of professional experience
Work History
Associate
Lidl US
05.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and maintaining optimal stock levels.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in the store.
- Developed strong rapport with customers and created a positive impression of the business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Facilitated training sessions for new employees, ensuring a smooth onboarding process.
- Led a cross-functional team to launch a new product line, meeting all project milestones.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Babysitter
Self-employeed
01.2017 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- I talked with the children and guardians about this.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Identified warning signs of emotional and developmental problems in children.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Fostered a safe and nurturing environment, closely monitoring children's activities.
- Implemented reward system for chores and homework, motivating positive behavior.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Supported educational development by assisting with homework and school projects.
- Improved children's bedtime routines with consistent schedules and calming activities.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated positively with children and guardians.
Education
Bachelor of Arts - Political Science
North Carolina A&T State University
Greensboro, NC06-2027
High School Diploma -
Princeton Middle/High School
Princeton06-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Complex Problem-solving
- Relationship building
- Courteous and professional
- New hire training
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Collaborative teamwork
Languages
Spanish
Professional Working
Timeline
Associate
Lidl US
05.2024 - Current
Babysitter
Self-employeed
01.2017 - 08.2023
Bachelor of Arts - Political Science
North Carolina A&T State University
High School Diploma -
Princeton Middle/High School
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