Dominiq Marica
Ocala,FL
Summary
Dynamic and results-driven professional with experience at Fred Meyer, excelling in customer service and problem-solving. Proficient in Java programming and algorithm design, I effectively enhanced customer satisfaction and streamlined operations. Recognized for cultivating relationships and providing knowledgeable assistance, I am committed to delivering exceptional service and optimizing processes.
Overview
4
4
years of professional experience
Work History
Cashier
Fred Meyer
12.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
Panda Express
02.2022 - 05.2022
- Used slow periods to restock supplies, and delivery bags.
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Parts Associate
General RV
07.2023 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reduced costs by identifying alternative suppliers offering quality parts at competitive prices.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
- Managed special-order requests from customers effectively coordinating with suppliers to ensure timely fulfillment of orders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
Education
High School Diploma -
Trillium Academy
Taylor, MI05-2021
Associate of Science -
Boise State University
Boise, ID05-2024
Bachelor of Science - Computer Science
Indiana University, Indianapolis
Indianapolis, IN05-2027
Skills
- Java Programming
- Object-Oriented Programming (OOP)
- Data Structures & Algorithm Implementation
- Programming Languages Concepts & Paradigms
- Discrete Mathematics & Logical Reasoning
- Computer Architecture & Systems Understanding
- Problem Solving & Analytical Thinking
- Ethical Computing & Information Ethics
- Debugging & Code Optimization
- Algorithm Design & Analysis
- Software Development Principles
- Critical Thinking & Logical Reasoning
Timeline
Parts Associate
General RV
07.2023 - Current
Cashier
Fred Meyer
12.2022 - 05.2023
Server
Panda Express
02.2022 - 05.2022
High School Diploma -
Trillium Academy
Associate of Science -
Boise State University
Bachelor of Science - Computer Science
Indiana University, Indianapolis
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