Dominiqua Cottrell
Rowlett,United States
Summary
Motivated Customer Service Representative of seven years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
11
11
years of professional experience
Work History
Customer Service Rep
MCI Group
12.2019 - 05.2024
- Entered customer information into customized computer system with Microsoft to document and organize client records.
- Resolved over 60 customer issues per shift by researching andexploring answers, implementing solutions and escalating unresolved problems to upper management.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Rep
Nielsen
03.2016 - 11.2019
- Recorded account information to open new customer accounts.
- Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers.
Warehouse Lead
Toys R Us Distribution
09.2013 - 02.2016
- Trained employees on equipment operation and safety protocols
- Inspected equipment and used troubleshooting approaches to keep machines operational
- Managed resource allocation and scheduling of employees
- Kept storage areas organized, clean and secure to fully protect company assets.
Education
High School Diploma -
South Garland High School
06.2013
Skills
- Order Fulfillment - Experienced
- Inbound and Outbound - Expert
- Complaint Resolution - Expert
- Money handling - Expert
- MS Office - Expert
- Multi-line phone - Expert
- Staff training - Experienced
- Warehousing function - Experienced
- Creative problem sol - Expert
- Technical Support - Expert
Timeline
Customer Service Rep
MCI Group
12.2019 - 05.2024
Customer Service Rep
Nielsen
03.2016 - 11.2019
Warehouse Lead
Toys R Us Distribution
09.2013 - 02.2016
High School Diploma -
South Garland High School