Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dominique Adams

Riverdale,IL

Summary

  • Dynamic Process Assistant at Amazon with a proven track record in workflow management and safety compliance. Enhanced team productivity through targeted training and continuous improvement initiatives. Skilled in process analysis and customer relations, I foster collaboration and drive operational excellence, achieving significant efficiency gains while mentoring junior staff for career growth.
  • Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
  • Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tier 3 position. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
  • Knowledgeable in Operations with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.

Overview

9
9
years of professional experience

Work History

Process Assistant

Amazon
10.2021 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Conducted training and change management processes to improve operations.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.

Associate

Amazon Robotics
06.2020 - Current
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.
  • Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Implemented long-term growth initiatives by developing DEI.
  • Increased customer satisfaction significantly within department.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Educated new hires on company policies and procedures by designing and developing training program.

Crew Manager

White Castle
11.2015 - 05.2021
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.


  • Reduced shortages 89% by holding staff accountable for excessive food waste and conducting shift inventories.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Boosted employee satisfaction 97.62% by developing staff recognition and accountability program, reducing staff turnover 93.23%.
  • Enhanced business productivity by training over 96 team members and 5 Manager on best practices and protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions, including Book a booth for Valentine's Day and Family Day to drive sales.
  • Hired and managed all kitchen staff.
  • Oversaw food preparation and monitored safety protocols.
  • Increased kitchen efficiency 95% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Coordinated and organized all restaurant inventory.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Purchased food and cultivated strong vendor relationships.

Education

High School Diploma -

Thornridge High School
15000 Cottage Grove
05.2015

Skills

  • Customer Interaction
  • Product and Service Sales
  • Customer Service Orientation
  • Sorting
  • Packaging
  • Point of Sale Systems
  • Computer Competencies
  • Sales
  • Point of Sale Knowledge
  • Sales Goals
  • Cash Handling
  • Food Preparation
  • Repair
  • Cleaning
  • Cash Register Operation
  • Product Sales
  • Supporting Sales Staff
  • Legal Research
  • Food Safety
  • Conflict Resolution
  • Stocking and Replenishing
  • Problem Solver
  • AR Robotics AFE Pack/Sort/Problem Solve/Gift Wrap Ambassador

Accomplishments

  • Achieved being a OB AFE Pack and Sort Ambassador f through effectively helping with training New Hires.
  • Helped with staffing and processing a team of 30 to 40 AA's within AFE as a process guide.
  • Achieved Quality by deep diving, finding root causes with accuracy and efficiency real time errors to coach and eliminate high Defects Per Million Opportunities.

Timeline

Process Assistant

Amazon
10.2021 - Current

Associate

Amazon Robotics
06.2020 - Current

Crew Manager

White Castle
11.2015 - 05.2021

High School Diploma -

Thornridge High School

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Dominique Adams