Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Dominique Alarcon

Miami,FL

Summary

Dependable front of the house employee bringing skills in order management, customer service, and upselling. Staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Maintains a focused and positive attitude in stressful situations and high volume environments.

Overview

7
7
years of professional experience

Work History

Server

Barbakoa By Finka
03.2022 - Current
  • Upsold high-profit items such as appetizers/entrees, and top shelf craft cocktails to enhance sales numbers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Head Server

Kush By Lokal
06.2020 - 03.2022
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Head Server

Lokal
05.2016 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.

Education

Associate of Science - Education Administration

Miami Dade College
Miami, FL
12.2023

Skills

  • Guest Engagement
  • Safe Food Handling
  • Sales Techniques
  • Suggestive Selling
  • Point of Sale Operation
  • Teamwork and Collaboration
  • Problem-Solving
  • High-Volume Dining

References

Eileen Andrade 

Chef/Owner of Finka, Amelia's 1931, 

Barbakoa by Finka

(305) 992-4412


Matt Kuscher

Restauranteur, Owner of Kush Hospitality 

(305) 763-2377


Roxana Calderon

Manager/Event Coordinator

of Barbakoa by Finka

(786) 991-3765


Languages

English
Spanish

Timeline

Server

Barbakoa By Finka
03.2022 - Current

Head Server

Kush By Lokal
06.2020 - 03.2022

Head Server

Lokal
05.2016 - 03.2020

Associate of Science - Education Administration

Miami Dade College

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Dominique Alarcon