Dominique Alsopp
Falling Waters
Summary
Experienced professional seeking a full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Eager to contribute talents and make a positive impact in a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
01.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
Bank Teller
PNC Bank
06.2023 - 01.2024
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Placed orders for customer checks and verified starting numbers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Assisted customers with compromised debit cards and issued new credentials.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on online banking and mobile banking applications.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled various accounting transactions.
Membership Sales Manager
Onelife Fitness
01.2021 - 05.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Shift Manager
Burger King Corporation
01.2020 - 08.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Trained back-up associates and led crew members in managing operations of storefront.
Sales Associate
H&M Retail
08.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Rue21
10.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD06.2018
Skills
- Customer Relationship Management
- Membership Retention
- Financial Cash Oversight
- Technical Proficiency
- Payment Discrepancy Handling
- Strategic Organization
- Effective Time Management
- De-escalation techniques
- Customer service and assistance
- Policy enforcement
- Security equipment operation
- Team development
- Risk Mitigation
- Behavioral observations
- Passenger communication
- Pat-down procedures
Accomplishments
-Identifying criminal behaviors in retail stores before leaving premises
-Delegating and resolving past due and collection accounts
Certification
-FLETC Certification
Languages
Spanish
Full Professional
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2024 - Current
Bank Teller
PNC Bank
06.2023 - 01.2024
Membership Sales Manager
Onelife Fitness
01.2021 - 05.2023
Shift Manager
Burger King Corporation
01.2020 - 08.2020
Sales Associate
H&M Retail
08.2019 - 01.2020
Sales Associate
Rue21
10.2018 - 01.2020
-FLETC Certification
High School Diploma -
South Hagerstown High School
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