Dominique Anderson
Riesterstown,Maryland
Summary
Father of two young children that loves learning and knowledge. Collaborative leader with dedication to partnering with coworkers to promote an engaged & empowering work culture. Always Articulate, extremely well spoken and energetic. God blessed me with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated managerial and customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and colleagues. Motivated to maintain customer and work place satisfaction to contribute to company success. Specialize in quality of my work but also the pace of my work. Speed is very important to me being efficient in all endeavors is the end goal. A vary ambitious person that loves opportunity if there is room for growth in a company. Will do everything in power to aid growth and be a leader for any company in the future.
Overview
12
12
years of professional experience
Work History
Manager
Mark & Sons Catering LLC.
08.2011 - Current
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Interacted with guests to obtain feedback on product quality and service levels.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
Team Leader
Earl E Preston Jr Inc & Whiteford Septic Service
02.2014 - 11.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Completed indoor and outdoor residential and commercial construction projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Identified and resolved construction issues promptly to prevent delays.
Call Center Customer Service Representative
Jack's Small Engines Call Center
01.2017 - 04.2019
- Helped high volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved escalated customer issues quickly to drive client retention.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Answered over 100 calls daily.
- Addressed customer account discrepancies and concerns.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
College Advisor Assistant
Morgan State University Admissions
01.2020 - 05.2021
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for school records.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Advised students individually and in groups on academic programs for individual interests.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Assisted students in selecting courses to align with interests and abilities.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Science - Architectural Environmental Design
Morgan State University
Baltimore, MD05.2022
High School Diploma -
North Harford High School
Pylesville, MD06.2012
Skills
- Strong Leadership
- Marketing
- Schedule Preparation
- Sales Techniques
- Complex Problem-Solving
- Business Planning
- Complaint Resolution
- Data Collection
- Account Updating
- Data Entry
- Scheduling
- Staff Training
- Brand Representation
- Proofreading
- Microsoft PowerPoint
- Computer Proficiency
- Multi-Line Phone Talent
- Service Upselling
- Delivery Scheduling
- Microsoft Office
- Recordkeeping Strengths
- Problem-Solving Abilities
- Order Processing
- Strategic Sales Knowledge
- Microsoft Excel
- Customer Relationship
Timeline
College Advisor Assistant
Morgan State University Admissions
01.2020 - 05.2021
Call Center Customer Service Representative
Jack's Small Engines Call Center
01.2017 - 04.2019
Team Leader
Earl E Preston Jr Inc & Whiteford Septic Service
02.2014 - 11.2016
Manager
Mark & Sons Catering LLC.
08.2011 - Current
Associate of Science - Architectural Environmental Design
Morgan State University
High School Diploma -
North Harford High School
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