DOMINIQUE ANDRADE
Operations- Mortgage Processor
NV
Summary
Dynamic Certified Bilingual Loan Coordinator with a proven track record, excelling in loan processing and compliance. Adept at risk assessment and problem-solving, I successfully closed 30-40 files monthly while enhancing customer service through effective collaboration and training. Committed to driving efficiency and client satisfaction in every project.
Overview
16
16
years of professional experience
Work History
Certified Bilingual Loan Coordinator
Rate Mortgage
Remote
11.2024 - 03.2025
- Processed diverse mortgage applications in compliance with federal lending guidelines.
- Monitored loan application progress, ensuring timely completion.
- Proactively identified potential roadblocks in mortgage approval, recommending viable alternatives.
- Collaborated with clients, real estate agents, lenders, title companies, and attorneys throughout closing process.
- Communicated with customers via telephone and email to gather required documentation for loan processing.
Operations Sales Support Analyst
Toyota Financial Savings Bank
Henderson, NV
01.2023 - 10.2024
- Processed term deposits, retirement savings contributions, and mail deposits within deadlines.
- Completed loan servicing procedures to ensure compliance with bank regulations.
- Resolved account discrepancies to improve client satisfaction and retention.
- Represented bank at local events to foster community relations and generate leads.
- Reviewed daily financial reports and reconciled accounts for accuracy.
- Provided technical assistance for customer product inquiries, troubleshooting, and installation issues.
Broker- Loan Processor
Pro1 Processing LLC
Remote
01.2022 - 01.2023
- Streamlined wholesale loan processing for loan officers, brokers, and underwriting teams.
- Collaborated with attorneys, title companies, and government clerks to expedite closing processes.
- Managed loan application pipeline by submitting timely reports within designated turnaround times.
- Utilized Encompass, Calyx Point, and Lending Pad to improve workflow efficiency.
Certified Loan Coordinator
Guaranteed Rate
Remote
09.2020 - 01.2022
- Closed 30 to 40 files monthly while managing a pipeline of 60 purchase and refinance files.
- Processed FHA, FHA Streamline, VA, VA IRRRLs, Jumbo, and conventional loans efficiently.
- Gathered required documentation from borrowers for underwriting review.
- Facilitated communication among loan officers, underwriters, and clients to ensure timely processing.
- Trained new loan processors on company procedures and loan processing software.
- Utilized loan processing software for accurate data entry and streamlined workflows.
Mortgage Loan Processor
Pinnacle Lending Group
Las Vegas, NV
04.2017 - 09.2020
- Conducted comprehensive assessments of borrower credit, employment, and assets for loan program compliance before initial underwriting submission.
- Managed underwriting conditions effectively, collaborating with Borrower and Loan Officer's Assistant for timely final approval submissions.
- Coordinated third-party requests including verification of employment, mortgage insurance, homeowners insurance, and title packages.
Junior Loan Processor
OnQ Financial
Henderson, NV
02.2015 - 04.2017
- Executed analysis of borrower creditworthiness through running credit reports and evaluating supplements.
- Ordered tax returns and asset documentation while verifying data accuracy against property profiles.
- Cleared all alerts and requested homeowners insurance quotes, mortgage insurance, and flood certifications.
- Coordinated verification of employment by matching data against W2s or paystubs for accuracy.
- Requested title lender packages, ensuring correct names and searching for potential liens.
- Managed ordering of VA appraisals and retrieved Certificates of Eligibility from portal.
Supervisor- Employment & Training Dept.
DWSS
Las Vegas, NV
02.2009 - 01.2015
- Evaluated staff and volunteer performance to ensure resource quality and effectiveness.
- Communicated with legal service providers, social service agencies, and local judicial systems regarding cases.
- Conducted assessments for participant-centered care plans as Case Manager.
- Coordinated support services to enhance client outcomes.
- Recruited, interviewed, and hired qualified volunteers and staff members.
Education
Bachelor of Science - Psychology
Kensington University
Glendale, CASkills
- Loan processing and compliance
- Risk assessment and troubleshooting
- Problem solving and attention to detail
- Collaboration and training
- Database management and analysis
- Pipeline management and customer service
- CRM platforms expertise
Timeline
Certified Bilingual Loan Coordinator
Rate Mortgage
11.2024 - 03.2025
Operations Sales Support Analyst
Toyota Financial Savings Bank
01.2023 - 10.2024
Broker- Loan Processor
Pro1 Processing LLC
01.2022 - 01.2023
Certified Loan Coordinator
Guaranteed Rate
09.2020 - 01.2022
Mortgage Loan Processor
Pinnacle Lending Group
04.2017 - 09.2020
Junior Loan Processor
OnQ Financial
02.2015 - 04.2017
Supervisor- Employment & Training Dept.
DWSS
02.2009 - 01.2015
Bachelor of Science - Psychology
Kensington University
Skills
- Team Leadership
References
References available upon request.
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