Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dominique Avant

Apopka,FL

Summary

High-energy leader with proven relationship-building skills and significant background working customers and guests. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas. Also, I am always eager to learn something new. Also, I am dedicated and detail oriented with strong knowledge of surgical instruments, sterile technique, assisting surgeons during complex surgeries, and am know for excellent team work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quick Service Attendant

Universal Orlando
10.2025 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated point-of-sale systems efficiently, processing transactions and managing cash flow accurately.
  • Maintained high standards of cleanliness and food safety, adhering to health regulations consistently.
  • Assisted in training new staff on operational procedures and customer service best practices.
  • Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
  • Developed strong relationships with regular customers who became loyal patrons due to consistently excellent service provided.
  • Maintained a clean and organized work area, promoting a positive environment for both employees and customers.
  • Supported management in enforcing company policies, leading by example when it came to punctuality and professionalism on the job site.

Caddie

TopGolf
04.2024 - Current
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Team Member

Chickfila
04.2025 - 08.2025
  • Collaborated with team to maintain optimal stock levels and ensure product availability
  • Assisted in training new team members on operational procedures and safety protocols
  • Streamlined inventory management processes, enhancing efficiency in restocking and order fulfillment
  • Implemented quality control measures, ensuring compliance with health and safety regulations
  • Resolved customer inquiries and issues promptly, contributing to enhanced customer satisfaction
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Attractions Cast Member

Walt Disney World Resort
11.2022 - 03.2025
  • Adhered to all safety regulations set forth by local authorities and company policy.
  • Delivered exceptional customer service experiences through positive interactions with guests.
  • Assisted with setting up shows and events within the park ensuring everything is ready for performance time.
  • Greeted guests and provided information regarding attractions, dining options, and special events.
  • Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
  • Performed daily safety checks on attractions before opening them to the public.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Sales Advisor

Best Buy
01.2020 - 01.2024
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Knowledge on inventory levels and able to provide clients an alternative product that they may need.
  • Able to handle customer complaints due to delivery issues and provide the best possible service.
  • Hiring new associates and training them on the knowledge of the store and the products.

Sales

Staples
03.2019 - 01.2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Associate of Science -

Valencia College
Orlando, FL
05.2024

High School Diploma -

Apopka High School
Apopka, FL
05.2018

Certificate - Surgical Technology

Orange Technical College
Orlando, FL
12-2025

Skills

  • Upselling Strategies
  • Relationship Selling
  • Product Management and Pricing
  • Team Member Motivation
  • Opening and Closing Procedures
  • Processing Payments
  • Sales Background
  • Customer Service Experience
  • Safety procedures
  • Cash handling experience
  • Strong problem solving
  • Safety awareness
  • Time Management
  • Public Speaking
  • Customer service
  • Conflict resolution
  • Relationship building
  • Active listening

Certification

  • Certified Surgical Technologist (pending)

Timeline

Quick Service Attendant

Universal Orlando
10.2025 - Current

Team Member

Chickfila
04.2025 - 08.2025

Caddie

TopGolf
04.2024 - Current

Attractions Cast Member

Walt Disney World Resort
11.2022 - 03.2025

Sales Advisor

Best Buy
01.2020 - 01.2024

Sales

Staples
03.2019 - 01.2020

High School Diploma -

Apopka High School

Associate of Science -

Valencia College

Certificate - Surgical Technology

Orange Technical College
Dominique Avant