Dominique Ayong
HOLLIS
Summary
Dynamic Customer Service Representative with a proven track record at Global Contact Service, excelling in complaint resolution and client relations. Leveraged Microsoft Office expertise to enhance operational efficiency and implemented quality assurance standards as a Quality Assurance Manager, driving improvements that elevated customer satisfaction and product quality.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Global Contact Service
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Quality Assurance Manager
Quality Vacation Services
05.2017 - 01.2023
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Determined quality department standards, practices, and procedures.
Education
Associate of Science - Business Management
Broward College
Fort Lauderdale, FL05-2019
Skills
- Scheduling
- Complaint resolution
- Account updating
- Decision-making
- Conflict resolution
- Client relations
- Email management
- Microsoft Office Suite
- Live chat support
- Staff training
- Microsoft office expertise
- Administrative support
Timeline
Customer Service Representative
Global Contact Service
07.2023 - Current
Quality Assurance Manager
Quality Vacation Services
05.2017 - 01.2023
Associate of Science - Business Management
Broward College
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