Dominique Ayong
HOLLIS
Summary
Dynamic Customer Service Representative with a proven track record at Global Contact Service, excelling in complaint resolution and client relations. Leveraged Microsoft Office expertise to enhance operational efficiency and implemented quality assurance standards as a Quality Assurance Manager, driving improvements that elevated customer satisfaction and product quality.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Global Contact Service
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Quality Assurance Manager
Quality Vacation Services
05.2017 - 01.2023
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Determined quality department standards, practices, and procedures.
Education
Associate of Science - Business Management
Broward College
Fort Lauderdale, FL05-2019
Skills
- Scheduling
- Complaint resolution
- Account updating
- Decision-making
- Conflict resolution
- Client relations
- Email management
- Microsoft Office Suite
- Live chat support
- Staff training
- Microsoft office expertise
- Administrative support
Timeline
Customer Service Representative
Global Contact Service
07.2023 - Current
Quality Assurance Manager
Quality Vacation Services
05.2017 - 01.2023
Associate of Science - Business Management
Broward College
Similar Profiles
Alea GoodhartAlea Goodhart
Customer Service Representative at Global Contact ServiceCustomer Service Representative at Global Contact Service
Connie WilsonConnie Wilson
Customer Care Representative at GLOBAL CONTACT SERVICECustomer Care Representative at GLOBAL CONTACT SERVICE
Iesha WatsonIesha Watson
Customer Service Representative at Global Contact ServicesCustomer Service Representative at Global Contact Services