Dominique Battle
San Antonio,TX
Summary
I am a motivated Health administration major with 5+ years of experience in Customer service and data entry with a passion for the medical field. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Miracle Ear
10.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Nursing Assistant
Audie Murphy VA Hospital
03.2021 - 04.2022
- Establishing rapport with patients during admissions and orientating patients on the layout of the unit
- Observes, report and chart changes in patient condition attitude concerns and complaints
- Performed a variety of personal nursing care duties to include daily feeding bathing oral care and infection control.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Customer Service Rep
Alorica
01.2020 - 03.2022
- Assisted customers via chat and phone resolving all concerns and needs
- Multi-tasking opening and closing customer accounts and documenting changes to all accounts
- Making outbound calls to assist customers with fraud concerns.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sergeant, Chief Cook, Victim Advocate
United States Marine Corps
04.2015 - 04.2019
- Conduct risk assessments of victims to determine their immediate need
- Helped facilitate care to include crisis intervention and conduct/ attend training on sexual assault prevention and response
- Worked as Chief cook overseeing over 5,000 meals from 2016-2019.
Education
Bachelor of Science - Health Administration
Texas A&M
San Antonio, TXAssociate of Applied Science - Biology
San Antonio College
San Antonio, Texas06-2023
Skills
- Adaptability
- Active Listening/communication
- Problem solving
- Time management
- Data entry and documentation
- Remote work training
- Verifying data accuracy
- File Management
- Medical Terminology
- HIPAA Compliance
Websites
Timeline
Customer Service Representative
Miracle Ear
10.2023 - 04.2024
Nursing Assistant
Audie Murphy VA Hospital
03.2021 - 04.2022
Customer Service Rep
Alorica
01.2020 - 03.2022
Sergeant, Chief Cook, Victim Advocate
United States Marine Corps
04.2015 - 04.2019
Bachelor of Science - Health Administration
Texas A&M
Associate of Applied Science - Biology
San Antonio College
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