Summary
Overview
Work History
Education
Skills
Certification
License State
Accomplishments
References
Timeline
Generic

Dominique Bell

Fort Worth

Summary

Results-driven professional with extensive experience in claims analysis and customer service at Santander Consumer. Demonstrated success in negotiating settlements and improving operational efficiency. Skilled in conflict resolution and team collaboration, leading to enhanced customer satisfaction and compliance. Strong attention to detail ensures precise claims processing and effective risk assessment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Desk Adjuster (IA)

Wardlaw consulting services
Irving
08.2023 - 02.2025
  • Conducted negotiations to settle claims within assigned authority limits, assessing actual damages a*9ccurately.
  • Coordinated litigation activities, ensuring timely and cost-effective resolutions for claims.
  • Represented company at trials, advocating effectively on behalf of interests.
  • Assisted team members with escalated issues while mentoring and training new professionals.
  • Participated in suit committees, roundtables, arbitrations, mediations, and field investigations.
  • Contributed to closed file reviews, enhancing understanding of case outcomes.
  • Performed additional duties as assigned to support team objectives effectively.
  • \

Claim Specialist

Santander Consumer
Remote
06.2013 - 06.2023
  • Managed diverse portfolio of consumer claims, ensuring timely and accurate processing per company policies.
  • Reviewed and investigated claims to validate accuracy, collaborating with stakeholders for necessary documentation.
  • Assessed risks to make informed decisions on claim outcomes and prevent fraudulent activities.
  • Addressed customer inquiries and resolved concerns related to claims, delivering exceptional service.
  • Contributed to operational excellence, supporting organizational commitment to customer satisfaction.

Complaint Management

Santander Consumer
Remote
08.2011 - 06.2013
  • Oversaw end-to-end complaint resolution process, ensuring prompt and effective response to customer grievances.
  • Analyzed complaint patterns to identify issues, contributing to strategic solutions that enhanced customer loyalty.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives across operations.
  • Maintained comprehensive records of complaints and resolutions for audit and review purposes.
  • Provided guidance and training to staff on best practices in complaint handling to foster excellence.
  • Implemented strategies that improved compliance with company policies and regulatory requirements.
  • Enhanced customer satisfaction by developing targeted solutions based on analysis of complaint data.
  • Promoted a culture of accountability within customer service department through training initiatives.

Education

High School Diploma - Communication

Polytechnic high school
Fort Worth, Tx
05.2005

Skills

  • Customer service
  • Attention to detail
  • Communication skills
  • Negotiation
  • Claims analysis
  • Insurance policy knowledge
  • Conflict resolution
  • Time management

Certification

All lines Insurance Adjuster :

Texas

Florida

Mississippi

Georgia

Louisiana

License State

  • Texas
  • Florida
  • Oklahoma
  • Mississippi

Accomplishments

  • Team Lead

References

References available upon request.

Timeline

Desk Adjuster (IA)

Wardlaw consulting services
08.2023 - 02.2025

Claim Specialist

Santander Consumer
06.2013 - 06.2023

Complaint Management

Santander Consumer
08.2011 - 06.2013

High School Diploma - Communication

Polytechnic high school

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