Dominique Beltran
Cibolo,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and practical communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. I am committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Photo Lab Technician
Digital pro lab
San Antonio, TX
06.2021 - 01.2024
- Customer Service Excellence: Delivered high-quality service to clients, assisting with print orders, providing product recommendations, and ensuring customer satisfaction with completed projects.
- Multi-Line Phone Management: Efficiently managed a multi-line phone system, quickly answering inquiries, scheduling appointments, and directing calls to appropriate departments.
- Order Coordination: Handled a steady flow of customer orders, accurately entering order details, processing payments, and coordinating production timelines to meet deadlines.
- Problem Solving & Troubleshooting: Addressed customer issues and resolved complaints promptly, maintaining a calm and solution-oriented approach under pressure.
- Office Support: Supported daily operations by maintaining organized workspaces, managing inventory, and assisting with filing and administrative tasks to ensure a smooth workflow.
- Consistent Full-Time Availability: Maintained a reliable full-time schedule, demonstrating commitment to team success and willingness to take on additional responsibilities as needed.
Call Center Representative
Marriott
San Antonio, TX
07.2016 - 05.2020
- High-Volume Call Handling: Managed a high volume of inbound calls, assisting guests with bookings, modifications, cancellations, and other inquiries efficiently and accurately.
- Sales & Upselling: Consistently met or exceeded sales goals by upselling room upgrades, packages, and promotional offers to enhance guest experiences while driving revenue.
- Customer Satisfaction: Delivered exceptional service, actively listening to guest needs, resolving issues, and following up to ensure satisfaction, resulting in consistently high customer feedback ratings.
- Help Desk Troubleshooting: Provided troubleshooting support for guests experiencing online booking issues, loyalty program queries, and other account-related concerns, guiding them through solutions step-by-step.
- Team Collaboration: Worked closely with colleagues across departments to resolve complex booking issues and maintain a seamless guest experience, enhancing team effectiveness.
- Adherence to Policies: Ensured compliance with Marriott policies and procedures, maintaining brand standards, and protecting guest data privacy.
Public Health Technician
United States Air Force
Colorado Springs, CO
07.2014 - 07.2016
- Health Surveillance & Reporting: Conducted health surveillance, monitoring for communicable diseases, and compiling data for health reports, aiding in early detection and prevention efforts.
- Preventive Medicine & Inspections: Performed regular inspections of base facilities, food service establishments, and water sources to ensure compliance with health and safety regulations, minimizing risks to personnel.
- Epidemiology & Outbreak Response: Assisted in investigating and containment of disease outbreaks, collaborating with healthcare providers to manage cases and ensure timely response.
- Health Education & Training: Educated Air Force personnel on health promotion, preventive medicine, and occupational safety, creating and delivering presentations on disease prevention, hygiene, and workplace safety.
- Medical Record Maintenance: Accurately maintained medical records and documented health assessments, immunizations, and occupational health clearances.
Education
Associate of Arts - Political Science
St Phillips College
San Antonio, TXSkills
- Computer Proficiency
- Technical Support
- Account updating
- Customer Relations
- Analytical and Critical Thinking
- Problem Resolution
References
References available upon request.
Timeline
Photo Lab Technician
Digital pro lab
06.2021 - 01.2024
Call Center Representative
Marriott
07.2016 - 05.2020
Public Health Technician
United States Air Force
07.2014 - 07.2016
Associate of Arts - Political Science
St Phillips College
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