Dominique Berry

● Assisted staff with resolving complex customer issues and implementing targeted solutions.

● Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

● Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

● Assisted customers by providing confirmations, answering questions and offering general information.

● Performed administrative tasks and assisted in executing business solutions
● Successfully entered data into company database and validated the accuracy of valuable company information
● Used and analyzed data from automated information aggregators to update the database
● Generated data reports, enter company findings into the database and perform backups
● Supported data entry across departments as requested, switching promptly to new projects.

• Processed room amenity charges, refunded deposits and completed guest accounting functions.
• Upheld accurate record-keeping, accounting and payment handling.
• Addressed guests' special requests for specific accommodations and presented alternative options.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Resolved service-related problems and documented actions in system.