DOMINIQUE BIBBS
HOUSTON
Summary
Certified Medical Assistant with 4+ years of experience in patient care and office management, utilizing skills in insurance verification, medication administration, and EMR systems. Proficient in triage, laboratory procedures, and phlebotomy, ensuring efficient and accurate patient service. Committed to enhancing healthcare delivery through meticulous attention to detail and a strong foundation in basic life support and medical records management.
Customer service professional with three years experience strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
COVID-19 SCREENER
Deans Professional Services
- Ask screening questions to everyone who walked in the building
- Give masks to everyone if needed
- Check temperatures
MEDICAL ASSISTANT
VillageMD
- Recorded patient history
- Updated care plans
- Contacted patients for appointment reminders
- Measured accurate vital signs
- Answer phone calls
- Scan important documents into patients' charts
- Experience with Athena EMR system
MEDICAL ASSISTANT
Z meds clinic
- Answered phones and scheduled appointments for patients. Checked patients' vital signs and drew labs (blood work) from patients. Cleaned exam rooms and restocked supplies if needed.
CERTIFIED MEDICAL ASSISTANT
Advanced Surgical of North Texas
- Worked for 3 general surgeons. Helped schedule appointments, surgeries, imaging, and labs. Experienced with MA tasks and duties. Answered phones, faxed, stocked, and cleaned rooms. Very detail-oriented.
WEIGHT LOSS CONSULTANT
Katy Ideal Weight Loss
- Uploaded patients' charts with medical records, family history, and allergies to medication. Checked patients' vital signs and performed EKG and blood work if needed. Cleaned rooms between patients and triaged them for the physician.
REGISTERED MEDICAL ASSISTANT
Kelsey Seybold Clinic
- 10.2025
- As I returned to Kelsey Seybold, I am full time medical assistant in internal medicine department. my tasks are.
- Rooming patients
- Obtain vital signs
- Administer medications
- Schedule appointments
- Swab patients for covid, flu and strep test
- Prepping patients for pap smears
- Obtain ekg’s
- Provided compassionate patient care, fostering a welcoming environment that enhanced overall patient satisfaction.
- Assisted in clinical procedures, ensuring high accuracy and efficiency, leading to improved patient outcomes.
Certified Registered Medical Assistant
Advance Surgeons Medical Group
03.2020 - 10.2020
- Scheduled surgical procedures, ensuring optimal use of operating room resources.
- Coordinated with physicians and nursing staff to confirm patient availability and preferences.
- Managed patient communication regarding surgery dates, instructions, and preparations.
- Utilized electronic health record systems for accurate scheduling and documentation.
- Trained new staff on scheduling protocols and software usage for enhanced workflow.
- Monitored daily surgical schedules, adjusting as necessary for changes or emergencies.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CERTIFIED MEDICAL ASSISTANT
Kelsey-Seybold Clinic
- 05.2023
- Working at Kelsey-Seybold, I was a per diem medical assistant in various departments including orthopedics, family medicine, internal medicine, OBGYN, and pediatrics. I also scheduled surgeries for orthopedics and sports medicine.
Service Representative
Care Now
03.2018 - 02.2020
- Assisted customers in navigating healthcare services and benefits, ensuring clarity and understanding.
- Responded to inquiries via phone and email, providing timely and accurate information.
- Documented customer interactions in CRM system, maintaining detailed records for follow-up actions.
- Collaborated with healthcare providers to resolve patient issues efficiently, enhancing overall satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Associate of Applied Science - Health Administration
The College of Health Care Professions-Northwest
Houston, TX05.2025
College Degree - Medical Assistant
College of Health Care Professions-Northwest
Houston, TX07.2021
High School Diploma - Medical Assistant
Summer creek high school
Houston, TX05.2018
Bachelor of Science - Health Administration
The College of Health Care Professions
TX03-2026
Skills
- Injections (Expert)
- Medical Scheduling
- Patient Care
- Laboratory
- EMR Systems
- Venipuncture
- Vital Signs
- Phlebotomy
- Medical Records
- HIPAA
- Insurance Verification
- Triage
- Medical Terminology
- Medical Coding
- Medical Billing
- Office Management
- Medication Administration
- Basic Life Support
- Friendly and respectful
- Customer service
- Problem-solving
- Vital signs documentation
- CPR and first aid
- Verbal and written communication
- Professionalism and ethics
- Flexible schedule
- Data collection
- Appointment scheduling
- Medical terminology knowledge
- EMR software
- Health screening proficiency
- Visitor greeting and support
- PPE utilization
- Cleaning schedule management
- Teamwork
- CDC regulations
- Patient care
- Multitasking
- Active listening
- Effective communication
Accomplishments
- Collaborated with team of ten in the development of admin medication and vaccines.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
CERTIFIED MEDICAL ASSISTANT RMA Jun 2020 - Jul 2021
LANGUAGES
English (Native)
Timeline
Certified Registered Medical Assistant
Advance Surgeons Medical Group
03.2020 - 10.2020
Service Representative
Care Now
03.2018 - 02.2020
COVID-19 SCREENER
Deans Professional Services
MEDICAL ASSISTANT
VillageMD
MEDICAL ASSISTANT
Z meds clinic
CERTIFIED MEDICAL ASSISTANT
Advanced Surgical of North Texas
WEIGHT LOSS CONSULTANT
Katy Ideal Weight Loss
REGISTERED MEDICAL ASSISTANT
Kelsey Seybold Clinic
- 10.2025
CERTIFIED MEDICAL ASSISTANT
Kelsey-Seybold Clinic
- 05.2023
High School Diploma - Medical Assistant
Summer creek high school
Associate of Applied Science - Health Administration
The College of Health Care Professions-Northwest
College Degree - Medical Assistant
College of Health Care Professions-Northwest
Bachelor of Science - Health Administration
The College of Health Care Professions
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