Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Boyd

Willingboro,NJ

Summary

Analytical, with excellent organizational skills. Compassionate and enjoy assisting others. Experience assisting individuals with disabilities in both the group home and independent living environment. The goal is to ensure the individuals that are cared for receive the highest level of care possible. Possess a strong background in sales and customer service. Personally excel in a fast-paced work environment and can learn new tasks expeditiously. A team player and work well with associates to provide excellent customer service. Highly enthusiastic with the ability to work and maintain professional relationships with clients and customers. Thoughtful Residential Supervisor overseeing direct care for individuals in comprehensive developmental facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Residential Supervisor

Oaks Integrated Care
Mt Holly, NJ
12.2019 - 07.2022
  • Maintained caring, supportive and safe environment for eight consumers in two group homes through careful monitoring and continuous oversight.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Provided swift and knowledgeable emergency support in line with company crisis protocols.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Conducted timely evaluation of resident progress to update post-conflict and post-disaster goals aligned with company expectations.
  • Fostered productive and supportive environment for academic and social success.
  • Maintained individual records of emergency contacts and administrative support documentation for residents.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Maintained communication with residents' counselors, instructors, and staff members to promote supportive environment.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.

Direct Support Professional

ResCare
Marlton, NJ
05.2016 - 05.2020
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented resident health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted residents adjusting to hospital procedures using highly structured settings.
  • Cooked meals and assisted residents with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Service Agent

Uggs Austrailia Call Center
Marlton, Nj
06.2019 - 12.2019
  • Helped over 100 customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved high five-star satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Improved sales my 5% in my department

Junior Loan Officer

Financial Freedom
Mt Laurel, NJ
03.2016 - 09.2016
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Advised clients on mortgage, education and personal loans.
  • Assisted senior-level credit officers with complex loan applications.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.

Sales Associate

GNC
Cherry Hill, NJ
02.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained high KPI numbers daily.

Cashier

Sams Club
Cinnaminson, NJ
06.2013 - 01.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Associates Degree - Journalism,

Burlington County College
Willingboro, NJ
06.2014

Skills

  • Message Delivery
  • Direct Care Staff Oversight
  • Student Needs Assessments
  • Quality Patient Care
  • Call Answering and Routing

Certification

CPR

Timeline

Residential Supervisor

Oaks Integrated Care
12.2019 - 07.2022

Customer Service Agent

Uggs Austrailia Call Center
06.2019 - 12.2019

Direct Support Professional

ResCare
05.2016 - 05.2020

Junior Loan Officer

Financial Freedom
03.2016 - 09.2016

Sales Associate

GNC
02.2015 - 03.2016

Cashier

Sams Club
06.2013 - 01.2015

Associates Degree - Journalism,

Burlington County College

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Dominique Boyd