Dominique Brewington
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with over 5 years of experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I would love to demonstrate my passion for management, while building relationships, cultivating partnerships and growing within your company.
Overview
10
10
years of professional experience
Work History
Assistant District Manager
Valet Living
06.2022 - Current
- Collaborate regional metrics with management team.
- Provide leadership for all district employees.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Resolve customer issues and concerns.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Customer Service Representative
The Travelers Indemnity Company
06.2018 - 05.2022
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer calls and emails to answer questions about products and services.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Operations/Receiving Manager
Bed Bath & Beyond
05.2013 - 06.2018
- Gathered and processed merchandise returns.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Education
Bachelor of Arts in Communications -
Texas Southern University
Houston, TXSkills
- Inbound Calling
- Business development understanding
- Sales expertise
- Microsoft Office expertise
- Clerical support
- CRM
- Virtual support
- Zendesk
- Avaya/ Genesis
- Workday
- KPIs (AHT, QA, CSAT)
- Project Management
- Inventory Accuracy
- Employee Performance Evaluations
- Store Layouts
- Inventory Audits
Timeline
Assistant District Manager
Valet Living
06.2022 - Current
Senior Customer Service Representative
The Travelers Indemnity Company
06.2018 - 05.2022
Operations/Receiving Manager
Bed Bath & Beyond
05.2013 - 06.2018
Bachelor of Arts in Communications -
Texas Southern University