Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Brooks

Orlando,FL

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant

AdventHealth
Orlando, FL
12.2021 - Current
  • Assisted physicians with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated patient follow-ups efficiently.
  • Educated patients on treatment plans and medication instructions.
  • Collected and processed laboratory specimens for testing accurately.
  • Maintained cleanliness and organization of examination rooms promptly.
  • Collaborated with healthcare team to ensure quality patient care delivery.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Customer Service Agent

Optum Inc.
Orlando, FL
05.2016 - 12.2020
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Sales Representative

Security Networks
West Palm Beach, FL
12.2014 - 06.2015
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as names, addresses and payment methods and enter their information into the company’s computer system.
  • Explain products or services and prices, and answer questions from customers.

Customer Service Associate

Universal Studios
Orlando, FL
09.2013 - 03.2014
  • Provide information about facilities, entertainment options, and rules and regulations.
  • Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

Diploma - Medical Assistant

Southern Technical College
Orlando, FL
06.2021

Skills

  • MEDICAL SKILLS
  • Perform EKGs
  • Obtaining Vital Signs
  • Phlebotomy
  • Lab & Diagnostic Requisitions
  • Sample & specimen collection
  • CPR/BLS
  • Urinalysis
  • Glucometers
  • Injections
  • Assisting with Patient Exams
  • Dosage Calculations
  • Medication Administration
  • ADMINISTRATIVE SKILLS
  • Office Procedures
  • Chart Documentation
  • Scheduling
  • Customer Service
  • Electronic Health Record Software
  • Supervision & Team Work
  • Basic Medical Billing
  • Basic Medical Coding
  • Referrals & Prior Authorizations
  • HIPAA Compliance
  • OSHA Compliance
  • Telephone Techniques
  • Patient care
  • Appointment scheduling
  • Vital signs measurement
  • Patient education
  • Medical terminology

Certification

  • National Healthcareer Association – Certified Medical Assistant Scheduled
  • American Heart Association – First Aid and CPR Certified January 2020
  • Blood Borne Pathogens Training & Certificate
  • Health Insurance Portability Accountability Act Training (HIPAA)
  • 3.82 GPA – President's & Director's List Multiple Terms

Timeline

Medical Assistant

AdventHealth
12.2021 - Current

Customer Service Agent

Optum Inc.
05.2016 - 12.2020

Sales Representative

Security Networks
12.2014 - 06.2015

Customer Service Associate

Universal Studios
09.2013 - 03.2014

Diploma - Medical Assistant

Southern Technical College

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Dominique Brooks