Dominique Brown
Chicago,IL
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
14
14
years of professional experience
Work History
Account Manager - Global Specialty Financial Lines
The Hartford
Remote , IL
07.2023 - Current
- Provided training and guidance to new Account Managers.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Assisted underwriters with technical aspects of product development
- Prepared routine correspondence related to underwriting activities including letters of acceptance or rejection.
- Participated in training sessions related to products, services and processes.
- Responded promptly to inquiries from internal departments regarding underwriting matters.
- Collaborated with other departments such as Claims or Accounting when necessary.
Claims Representative
The Hartford
AURORA , IL
05.2022 - 07.2023
- Completed licensing and training for all lines including property, worker's compensation, auto and liability coverage.
- Adjusts property weather related claims, with some exposure to commercial claims.
- Identified and collected evidence and determined value to specific claim to properly assess conditions within established timeframes.
- Identified and obtained evidence to ascertain claim value.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Decreased loss ratios through fair and timely claim processing.
Sales Consultant - Retention Specialist
AT&T
CHICAGO, IL
01.2015 - 05.2022
- Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves
- Offers discounts or special deals as needed and within pre-established limits
- Establish accounts for new customers
- Maintains expert knowledge of all products and services offered by the company.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Personal Banker
Bank Financial
CHICAGO, IL
10.2013 - 12.2014
- Responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the
- Also required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications, and is required to provide leadership, training and support to less experienced New Account Representatives and other branch staff members.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Brought in new business and customers by utilizing promotional and networking strategies.
Bank Teller Supervisor
TCF National Bank
CHICAGO, IL
06.2010 - 07.2011
- Aggressively promote, sell and refer TCF products and services
- Initiate and open new accounts for personal and business accounts while providing appropriate information on regulations and policies
- Accurately process, verify, and key all transactions in a manner, which maintains TCF standards and high level of customer service
- Managed a great team that achieved strict goals and has great customer service
Education
FOUNDATIONS IN HUMAN RESOURCES
DEPAUL UNIVERSITY
01.2019
BACHELOR OF COMMUNICATIONS -
DEPAUL UNIVERSITY
01.2014
Skills
- File Management
- Time Management
- Conflict Resolution
- Claims Investigation
- Policy Knowledge
- Teamwork and Collaboration
- Verbal and Written Communication
- Payment and Investigation Escalations
- Critical Thinking
- Attention to Detail
- Regulatory Compliance Adherence
- Financial Transactions
- Organizing and Prioritizing Work
Timeline
Account Manager - Global Specialty Financial Lines
The Hartford
07.2023 - Current
Claims Representative
The Hartford
05.2022 - 07.2023
Sales Consultant - Retention Specialist
AT&T
01.2015 - 05.2022
Personal Banker
Bank Financial
10.2013 - 12.2014
Bank Teller Supervisor
TCF National Bank
06.2010 - 07.2011
FOUNDATIONS IN HUMAN RESOURCES
DEPAUL UNIVERSITY
BACHELOR OF COMMUNICATIONS -
DEPAUL UNIVERSITY
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