Dominique Brown
Waterbury,CT
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
The Eye Care Group
09.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Medical Receptionist
Connecticut Orthodontic Specialists
02.2023 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Cashier
TJ Max
03.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Merchandise Associate
Windsor Fashions
01.2020 - 01.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
No Degree - Phlebotomy
Valley Medical
Trumbull, CT02-2018
High School Diploma -
Grafton Job Corps
Grafton, MA10-2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Customer assistance
- Work ethic and integrity
- Time management skills
- Team collaboration
- Customer service excellence
- Merchandise restocking
- Retail merchandising
- Problem-solving
Languages
English
Full Professional
Timeline
Patient Service Representative
The Eye Care Group
09.2024 - Current
Medical Receptionist
Connecticut Orthodontic Specialists
02.2023 - 09.2024
Cashier
TJ Max
03.2022 - 01.2023
Merchandise Associate
Windsor Fashions
01.2020 - 01.2022
No Degree - Phlebotomy
Valley Medical
High School Diploma -
Grafton Job Corps
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