Dominique Brown
New York
Summary
Dynamic retail professional with extensive experience at Macy's, excelling in sales strategy and customer relationship management. Proven track record of enhancing operational performance and achieving sales targets through effective communication and strong organizational abilities. Adept at visual merchandising and vendor management, consistently delivering exceptional customer service and fostering positive team dynamics.
Overview
18
18
years of professional experience
Work History
Owner
Denim contour llc
Brooklyn
02.2019 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Maintained relationships with vendors to ensure timely delivery of merchandise.
- Managed inventory levels by tracking sales data, forecasting customer demand, and ordering new merchandise as needed.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Delivered e-mail confirmation of completed transactions and shipment.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Worked with vendors and supply distributors to negotiate bulk discounts.
Overnight Stocker
Primark
Brooklyn
10.2022 - 10.2023
- Worked collaboratively with other team members to achieve departmental goals.
- Received and stocked merchandise in a timely manner.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Organized shelves, racks and bins to ensure product availability.
- Restocked shelves according to plan-o-grams set up by management team.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Updated pricing and sales signs to promote merchandise.
- Maintained an orderly appearance at all times throughout the store.
Sales Lead
Sabon
New York
10.2016 - 07.2018
- Processed customer transactions efficiently.
- Managed store opening and closing.
- Assisted customers with sales inquiries.
- Performed cleaning duties efficiently.
- Replenished inventory.
- Accounted for daily cash transactions.
- Achieved weekly targets consistently.
- Identified opportunities to improve processes related to the sale of products or services.
- Managed cash register operations using POS system and processed sales and returns.
- Managed and retained existing client accounts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented a successful sales strategy to increase revenue.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Target Team Member
Target
New York
02.2015 - 07.2015
- Assisted customers in locating their desired items.
- Built positive customer relationships leading to repeat business.
- Addressed customer needs, responding to specific requests.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Resolved customer issues promptly in a professional manner.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
Sales Associate
Macy's
New York
10.2010 - 05.2012
- Managed store registers while assisting customers and maintaining cleanliness.
- Facilitated effective communication with customers worldwide.
- Developed strong client base by fostering trust and demonstrating expertise.
- Processed transactions using a point-of-sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Placed special orders or called other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Arts and Craft Director
Boys and Girls Club of Cleveland
Cleveland
02.2008 - 05.2009
- Arts and Craft, Help with H.W, give snacks, teach a lesson, field trips, clean, sign children in, play and enjoy
- I made a huge impact with my kids, coworkers and supervisor, I say this because I cared about my kids and I enjoyed what I do, I turn trouble kids into respectful children because I listen and poured myself into their lives
Cashier
Bojangles
Cleveland
09.2007 - 12.2007
- Processed customer orders efficiently in the register.
- Maintained a welcoming demeanor, consistently enhancing customer interactions and team morale.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Completed opening, closing and shift change tasks by following company guidelines.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associates - Theology
New Life Bible College
Cleveland, TN01.2009
Skills
- Effective Communication
- Team Leadership
- Strategic Problem Resolution
- Detail oriented
- Effective Verbal Communication
- Strong Organizational Abilities
- Relationship Building Skills
- Proficient in Computer Applications
- Sales
- Customer relationship management
- Visual merchandising
- Sales strategy
- Effective communication
- Vendor management
- Inventory management
- Market analysis
- Data analysis
- Childcare
- Store Management Experience
- Retail Management
- Event Planning
- Client Engagement in Pre-Sales
- Product Merchandising Expertise
- Marketing
- Retail Sales Expertise
- Cash Transaction Handling
- Customer Service
- Point Of Sale Management
Affiliations
Arts and Craft
seasonal cricut projects
References
References available upon request.
Timeline
Overnight Stocker
Primark
10.2022 - 10.2023
Owner
Denim contour llc
02.2019 - Current
Sales Lead
Sabon
10.2016 - 07.2018
Target Team Member
Target
02.2015 - 07.2015
Sales Associate
Macy's
10.2010 - 05.2012
Arts and Craft Director
Boys and Girls Club of Cleveland
02.2008 - 05.2009
Cashier
Bojangles
09.2007 - 12.2007
Associates - Theology
New Life Bible College
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