Dominique Burrell
Jacksonville,FL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Bono's BBQ
Jacksonville, Florida
07.2015 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Established policies for cash handling procedures to maximize security measures.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
Server
Cheddar's Scratch Kitchen
Hockley, TX
05.2013 - 06.2014
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Server
Sonnys Real Pit BBQ
Jacksonville, FL
02.2009 - 04.2013
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Casino Cashier
Allied Veterans Association
Jacksonville, FL
03.2007 - 04.2009
- Balanced daily receipts with cashier bank at end of shift.
- Maintained an accurate record of all transactions made during each shift.
- Assisted customers with questions about gaming activities and services offered by casino.
- Adhered to safety guidelines while handling large amounts of money.
- Updated customer information into the system database.
- Checked tickets from slot machines against payout slips before cashing out customers.
- Cross trained in other departments within the casino when needed.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
Customer Service Representative
Albertsons Market
Jacksonville, FL
01.2005 - 01.2007
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Receptionist
David and Associates
Jacksonville, FL
01.2003 - 01.2004
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
Education
GED And Billing And Coding -
Fscj
Jacksonville, FLSkills
- Customer Engagement
- Operations Management
- Schedule Coordination
- Restaurant operations management
- Team Leadership
- Supervisory skills
- Catering Coordination
- Team Management
- Bill payment
- Data Entry
- Cash Handling
- Invoice Preparation
- Transaction Processing
- Customer Service
Timeline
Restaurant Manager
Bono's BBQ
07.2015 - Current
Server
Cheddar's Scratch Kitchen
05.2013 - 06.2014
Server
Sonnys Real Pit BBQ
02.2009 - 04.2013
Casino Cashier
Allied Veterans Association
03.2007 - 04.2009
Customer Service Representative
Albertsons Market
01.2005 - 01.2007
Receptionist
David and Associates
01.2003 - 01.2004
GED And Billing And Coding -
Fscj
Similar Profiles
Ashley LoftinAshley Loftin
Cashier at Bono's Pit Bar BQCashier at Bono's Pit Bar BQ
Shawnda FuerstShawnda Fuerst
Owner/Operator at Bono's Pit BarBQOwner/Operator at Bono's Pit BarBQ
Lacy Jo CleetonLacy Jo Cleeton
Catering Coordinator/Event Caterer at Bono's Of AmericaCatering Coordinator/Event Caterer at Bono's Of America