Dominique Byrd
Dallas,TX
Summary
Strategic HR professional with a proven track record of fostering inclusive workplaces and driving employee engagement initiatives. Leveraged strong talent acquisition and project management skills to establish the first Military Employee Resource Group (ERG) at Southwest Airlines, resulting in a robust recruitment pipeline of 5,400 candidates. Passionate about building strong partnerships with business partners to develop and implement HR programs that support business goals.
Overview
15
15
years of professional experience
Work History
Culture and Employee Experience Consultant
Southwest Airlines
01.2023 - Current
- Collaborated with key stakeholders to develop and implement a comprehensive strategy to enhance the Military Appreciation program. This strategy includes: Creating engaging content and communication materials, organizing special events and recognition ceremonies,implementing a dedicated SharePoint site for military resources.
- Manages the second-highest employee recognition award, overseeing the selection committee, annual budget of $400,000, and maintains positive relationships with event and vendor management staff, resulting in a 98% positive Net Promoter Score.
- Crafted department-specific recognition programs, tailored to the unique needs and preferences of different teams. Collaborated with leadership to allocate budget and resources for recognition initiatives.
Diversity Talent Acquisition Specialist
Southwest Airlines
02.2022 - 01.2023
- Established strategic partnerships with military organizations to identify and attract top talent. Developed and implemented targeted recruiting strategies, including virtual career fairs and social media campaigns, resulting 5,400 pipeline of candidates.
- Collaborated with cross-functional teams to plan and execute successful diversity recruiting events at HBCUs and non-profits. Developed strong relationships with key stakeholders to identify and attract top diverse talent.
- Led the initiative to establish the company's first Military Employee Resource Group (ERG), fostering a more inclusive and supportive work environment for military-affiliated employees.
- Collaborated with key stakeholders to develop a strategic plan for the Military ERG, including the creation of a new mission statement, vision, and objectives.
- Developed and implemented comprehensive communication plans for diversity recruiting events, leveraging various channels to reach target audiences. Coordinated with stakeholders to ensure seamless execution of events.
- Managed pre-and post-event logistics, including volunteer coordination, candidate communication, and data tracking. Analyzed event metrics to identify areas for improvement. This included coordination with volunteers and non-profit organizations, and pre-and post-event candidate engagement monitoring campaign impressions.
- Developed and delivered training sessions on diversity, equity, and inclusion topics, including unconscious bias and inclusive hiring. Provided ongoing support and mentorship to talent acquisition team members.
Associate Sourcing Recruiter
Southwest Airlines
06.2021 - 02.2022
- Utilized various sourcing channels, including ATS, Indeed, and LinkedIn Recruiter, to identify and engage top talent. Implemented effective pipeline management strategies to ensure a steady flow of qualified candidates.
- Delivered engaging webinars and information sessions to educate candidates about career opportunities and company culture. Utilized interactive tools and Q&A sessions to foster positive candidate experiences.
- Collaborated with the talent acquisition team and hiring leaders weekly to discuss staffing goals and process improvement initiatives for recruiting diverse talent and staffing critical operational roles within the company.
- Implemented and delivered informative presentations on compensation and benefits to candidates. Provided data-driven insights to leadership on market trends and candidate expectations, enabling the development of competitive compensation strategies.
- Conducted regular market research to stay informed on industry trends and competitive compensation data for informed decision-making during recruitment efforts.
- Negotiated competitive salary packages to attract top talent while maintaining budgetary constraints.
Inflight Supervisor
Southwest Airlines
07.2019 - 06.2021
- Oversaw, encouraged, and coached 1,500 flight attendants to ensure their individual growth and performance success.
- Conducted rigorous audits to assess compliance with safety standards and customer service protocols. Provided timely feedback and coaching to flight attendants to improve performance.
- Aligned with Labor Relations, Safety, and Ground Operations to ensure the highest level of safety, efficiency, and hospitality by assigned team members on every flight.
Customer Support and Services Team Leader
Southwest Airlines
01.2018 - 07.2019
- Developed a comprehensive coaching and mentorship program to develop the skills and knowledge of 24 customer service representatives. Provided regular feedback and performance reviews to support employee growth and development.
- Conducted regular quality assurance audits to identify opportunities for improvement in customer service. Provided targeted coaching and feedback to agents to enhance their skills and knowledge.
- Organized and facilitated team-building activities, social events, and recognition programs to boost morale and camaraderie. Created a culture of open communication and feedback by establishing regular employee engagement surveys and one-on-one meetings.
- Investigated and resolved employee relations issues, including grievances, disciplinary actions, and performance concerns. Collaborated with legal and HR teams to ensure compliance with labor laws and company policies.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Emerging Leader Development Program
Southwest Airlines
06.2016 - 01.2018
- Participated in a cross-departmental Leadership development program focused on cultivating leadership skills.
- Completed a job rotational program as a Customer Services Supervisor, Ramp Supervisor, and Customer Support and Services Team Leader.
- Developed expertise in building relationships, resolving escalated customer issues, and educating assigned agents on regulations, procedures, and company policies.
- Provided coaching and mentorship to agents, fostering their professional growth and development within the organization.
Human Resource Manager
United States Army
10.2009 - 06.2016
- Developed training on topics such as performance management, employee relations, and benefits administration. Implemented a mentorship program to pair experienced HR professionals with new hires, fostering knowledge sharing and career development. As a result, 90% of mentees reported increased confidence and skill proficiency.
- Improved workforce planning and decision-making by providing timely and accurate data on staffing levels and trends to senior level leaders.
- Established strong relationships with universities and professional organizations to identify and recruit top talent. Implemented a robust onboarding program to ensure a smooth transition for new hires.
- Ensured data accuracy and integrity within the Army's HR database, supporting critical decision-making and compliance.
Human Resource Specialist
United States Army
10.2009 - 04.2015
- Advised senior leadership on a range of HR issues, including staffing, performance management, and employee relations. Partnered with leaders to develop HR policies and procedures to ensure compliance with regulations and best practices.
- Optimized budget management and event planning, resulting in significant cost savings and improved operational efficiency.
- Leveraged HR technology to streamline data management and improve decision-making.
- Provided exceptional customer service to employees, resolving HR inquiries efficiently and effectively.
Education
Bachelor of Science - Human Resources Management
COLUMBIA SOUTHERN UNIVERSITY
Orange Beach, AL05-2025
Skills
- DE&I Outreach
- Event Planning
- Webinar Instruction
- Diversity Hiring Practices
- Applicant Tracking System (ATS)
- Expert research abilities
- Full Cycle Recruitment
- Strategic thinking
Training
- Lean Six Sigma Yellow-belt Certified
- Military ERG Advisor Member, 2019-Present
Timeline
Culture and Employee Experience Consultant
Southwest Airlines
01.2023 - Current
Diversity Talent Acquisition Specialist
Southwest Airlines
02.2022 - 01.2023
Associate Sourcing Recruiter
Southwest Airlines
06.2021 - 02.2022
Inflight Supervisor
Southwest Airlines
07.2019 - 06.2021
Customer Support and Services Team Leader
Southwest Airlines
01.2018 - 07.2019
Emerging Leader Development Program
Southwest Airlines
06.2016 - 01.2018
Human Resource Manager
United States Army
10.2009 - 06.2016
Human Resource Specialist
United States Army
10.2009 - 04.2015
Bachelor of Science - Human Resources Management
COLUMBIA SOUTHERN UNIVERSITY
Similar Profiles
Demerie S. CaroDemerie S. Caro
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Stephen TannerStephen Tanner
Ground Operations Agent/Ramp Agent at Southwest AirlinesGround Operations Agent/Ramp Agent at Southwest Airlines
Kawailani T DudoitKawailani T Dudoit
Administrative Coordinator at Southwest AirlinesAdministrative Coordinator at Southwest Airlines