DOMINIQUE CALHOUN
Dallas
Summary
Experienced customer service professional and retail supervisor with a proven track record of delivering exceptional service, driving sales, and managing day-to-day operations. Skilled in team leadership, cash handling, inventory management, and process improvement. Adept at building strong customer relationships, resolving disputes, and ensuring operational excellence. Known for effective communication, attention to detail, and a commitment to achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
HMS Host International
03.2025 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
Retail Supervisor
Hudson Group
11.2022 - Current
- Team Leadership: Train, supervise, and mentor retail staff to ensure adherence to company standards and policies.
- Operational Management: Oversee store operations, including opening, closing, and shift transitions, ensuring smooth workflow and efficiency.
- Sales Performance: Set daily sales targets for associates and coach them to achieve and exceed goals through effective upselling and customer engagement strategies.
- Cash Handling: Manage cash operations, including register preparation, float verification, end-of-shift reconciliations, void processing, and securing deposits.
- Inventory Management: Ensure proper stock replenishment, rotation, and organization to optimize product availability and minimize shrinkage.
- Customer Service: Foster a welcoming environment by addressing customer needs promptly and ensuring a high standard of service from the team.
- Loss Prevention: Maintain vigilance against theft and enforce policies to minimize shrinkage and ensure asset protection.
Customer Service Representative
Genpact
09.2020 - 11.2022
- Customer Support: Handled inbound calls to assist customers with inquiries regarding Greensky home improvement loans, providing accurate and efficient solutions.
- Loan Assistance: Guided customers through loan application processes, account setup, and payment options while ensuring compliance with company policies and financial regulations.
- Issue Resolution: Resolved customer disputes and account issues effectively via phone and chat, ensuring a positive customer experience.
Front Line Agent
IQOR Asurion
04.2019 - 09.2020
- Handle customer inquiries about insurance policies.
- Provide one-call resolution and follow-up support via email or callbacks.
- Guide customers through claims processes while ensuring compliance with company procedures.
Overnight Stock Associate/Cashier/Operator
Target
08.2015 - 09.2017
- Unload freight and stock shelves accurately.
- Deliver exceptional customer service and cross-sell merchandise.
- Answer calls and direct them to the appropriate departments promptly.
Education
High School Diploma - undefined
Faith Family Fellowship Christian Academy
Skills
- Customer Service: Relationship building, dispute resolution, upselling
- Operational Efficiency: Cash handling, inventory management, time management
- Technical Proficiency: RF scanner, pallet jack, order picker, shipping and receiving
- Communication: Strong verbal and written skills
- Software: Microsoft Word, basic logistics systems
- Delivery Experience: Knowledge of route planning and timely delivery execution
Timeline
Food and Beverage Manager
HMS Host International
03.2025 - Current
Retail Supervisor
Hudson Group
11.2022 - Current
Customer Service Representative
Genpact
09.2020 - 11.2022
Front Line Agent
IQOR Asurion
04.2019 - 09.2020
Overnight Stock Associate/Cashier/Operator
Target
08.2015 - 09.2017
High School Diploma - undefined
Faith Family Fellowship Christian Academy
Similar Profiles
FIORELLA SHORTFIORELLA SHORT
Server at HMS Host International FLL AirportServer at HMS Host International FLL Airport
Isabel AnguianoIsabel Anguiano
Culinary Team Member at HMS Host InternationalCulinary Team Member at HMS Host International
Dallin HuntDallin Hunt
Dishwasher at HMS Host InternationalDishwasher at HMS Host International
Christina LoseyChristina Losey
General Manager at HMS Host InternationalGeneral Manager at HMS Host International
Aisha Madeen KaliaAisha Madeen Kalia
Associate Technical Recruiter at Motive (Formerly KeepTruckin)Associate Technical Recruiter at Motive (Formerly KeepTruckin)