Dominique Campbell
Customer Service Representative
Jacksonville,NC
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Pursuing a similar position where focus and dedication are highly sought. Forward-thinking professional offering more than 10+ years of experience working in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
ContactUs.com
11.2020 - 07.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Provided product knowledge and support to customers, ensuring informed decision-making.
- Managed account updates and maintained accurate records in CRM systems.
- Collaborated with team members to streamline service processes, improving response times.
- Developed training materials for new hires, fostering a collaborative learning environment.
- Monitored customer feedback trends to identify areas for service improvement.
- Implemented best practices for handling escalated complaints, leading to positive resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Sally's Beauty Supply
12.2018 - 08.2019
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Associate
Convergys Corporation
12.2012 - 11.2013
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing.
- Educated customers on product
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Medical Receptionist
Jacksonville Family Care Clinic
02.2004 - 01.2005
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Medical Records Clerk
Dermatologist Medical Group Of North County, Inc.
09.2002 - 11.2003
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Responded to requests for information from various individuals by providing various forms and documents.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Evaluated department procedures and recommended improvements to maximize efficiency.
- Interacted and communicated easily with department personnel and public.
- Sorted materials and file according to guidelines.
Education
Human Resources Management
Blue Ridge JCC
Marion, VA06.1997
Skills
- Electronic medical records
- Insurance verification
- Complete phone sheets
- Patient privacy
- Team oversight
- Patient scheduling
- Payment collection
- Reminder calls
- Appointment scheduling
- Medical Records Management
- Data entry
Additional Information
I was a military spouse, with an autistic child. My work history fit into my life as a full-time care giver. I am ready to enter the work force without any responsibilities.
Timeline
Customer Service Representative
ContactUs.com
11.2020 - 07.2024
Sales Associate
Sally's Beauty Supply
12.2018 - 08.2019
Customer Service Associate
Convergys Corporation
12.2012 - 11.2013
Medical Receptionist
Jacksonville Family Care Clinic
02.2004 - 01.2005
Medical Records Clerk
Dermatologist Medical Group Of North County, Inc.
09.2002 - 11.2003
Human Resources Management
Blue Ridge JCC
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