Dominique Caraballo
Clementon,NJ
Summary
I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team. In my pervious customer service roles, I have always gone above and beyond for customers. Through my work-related and personal experiences, I have expanded my abilities to provided great support to others in a professional manner. I am hardworking and passionate about seeking a job with a strong, organizational team that can assist me we expanding my skills.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Michaels Warehouse
05.2020 - 06.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Stower
Amazon
03.2017 - 05.2018
- Separated damaged items from functional ones before placing on shelves.
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
- Inspected items for any damages and reported discrepancies to supervisor.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Used hand trucks and pallet jacks to safely move items to designated areas.
Customer Service Associate
Shoprite
10.2014 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Housekeeper
Hampton Inn Suites
02.2010 - 04.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06.2004
Skills
- Risk Management
- Management Training
- Deskside Support
- Motivational Leadership
- Greeting Visitors
- Quality Assurance and Control
- Customer Care
- Moving Boxes
- Loss Prevention Strategies
Languages
American Sign Language
Professional Working
Timeline
Operations Coordinator
Michaels Warehouse
05.2020 - 06.2023
Stower
Amazon
03.2017 - 05.2018
Customer Service Associate
Shoprite
10.2014 - 07.2015
Housekeeper
Hampton Inn Suites
02.2010 - 04.2014
High School Diploma -
Winslow Township High School