Dominique Carreon

Utilizing my exceptional customer service experience, I assist customers with everyday product needs as well as administrative tasks to maintain the efficiency of the office. I am proficient in Sage 50 Accounting software to manage each account and billing process.

Everyday responsibilities include:

• Maintain account finances regarding purchase orders, billing, payments, and inventory for multiple client accounts
• Ensure the accuracy of orders created, printed, and distributed for the highest quality
• Provide internal and client support services for label orders and special requests
• Develop strong relationships with customers by providing personalized assistance and support
• Track orders from start to finish to ensure timely delivery of goods or services
• Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Maintain detailed records of customer interactions, transactions and comments for future reference

As Safilo is a leader in eye wear manufacturing and distribution, I have worked in a high-volume call environment, providing customer service to doctors’ offices to meet their needs efficiently. I accomplished becoming an employee of the month several times and was consistently nominated by my peers for workplace incentives.

Everyday responsibilities included:

• Handled customer inquiries, billing questions, and website support issues
• Provided support for key accounts in both English and Spanish
• Acted as a liaison between the production team and warehouse to ensure customers receive orders on time
• Assisted as the front-desk receptionist responsible for scheduling meetings, receiving shipments, and greeting guests
• Set up and activated customer accounts.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Researched submitted claims, located missing shipments, and provided solutions to customers promptly
• Developed strong relationships with customers by providing personalized assistance and support.
• Supported new employees with training and assistance when needed.