Dominique Carter
Mescalero,USA
Summary
Versatile Recreation Assistant with a background in developing and implementing engaging programs for diverse community groups. Skilled in promoting physical health, social interaction, and lifelong leisure skills through carefully curated activities. Demonstrated ability to adapt programming to meet the needs of participants and ensure high levels of satisfaction and participation, improved community engagement by consistently delivering enjoyable and inclusive recreational experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
IHOP
Alamogordo, NM
06.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately, and on time.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
Server/Cocktail Bartender
IMG
Mescalero, NM
08.2019 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately and promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with thePOS system.
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints professionally.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age before serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for the service shift.
Activity Assistant / Nursing Aid
Mescalero Care Center
Mescalero, NM
02.2017 - 02.2019
- Facilitated daily activities for residents, including exercise, bathing, and grooming.
- Coordinated transportation for residents to appointments and outings.
- Developed engaging activities that promoted teamwork and social interaction.
- Facilitated workshops that encouraged skill development and personal growth.
- Assisted in planning and coordinating events and outings for community members.
- Facilitated communication between residents and staff to address needs and preferences.
- Maintained activity schedules to ensure smooth operation of programs and events.
- Supported the setup and breakdown of event spaces for various activities.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, andcooking classes.
Supervisor- Server
Inn of The Mountain Gods
Mescalero, NM
03.2009 - 02.2018
- Supervised the Apache Tee.
- Assisted with scheduling workers, served food and beverages, ordered supplies, and organized special events.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Ski School Supervisor
Ski Apache
Alto, NM
11.2010 - 02.2016
- Involved parents in student education by cultivating strong relationships.
- Investigated complaints made by parents regarding any aspect of the school environment or operations.
- Coordinated with community organizations to provide additional resources for students in need.
- Demonstrated good sportsmanship by setting an example for guests on the mountain.
- Assisted with special events hosted at the resort, such as races, or competitions.
- Organized group lessons according to age range and skill level.
- Motivated guests who may have become discouraged during their lesson time.
- Continually assessed students' skill sets to adjust instruction accordingly.
- Collaborated with other instructors to create group activities that would promote team-building among participants.
- Completed day-to-day duties accurately and efficiently.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Stocked supplies, such as food items, beverages, and paper goods.
- Swept floors in the kitchen area at the end of the shift before closing up shop for the night.
- Followed health and safety standards for proper food handling techniques.
- Checked temperatures of freezers, refrigerators, and hot holding units regularly.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Managed daily operations to ensure a positive school environment.
- Coordinated scheduling of classes and events for efficient resource use.
- Implemented policies to enhance student engagement and safety protocols.
- Evaluated school programs and made recommendations for improvements.
- Established protocols for responding quickly and effectively during emergencies.
- Org
- Provided excellent customer service to resolve customer complaints promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Arts -
NMSUA
Alamogordo, NM08-2025
Phlebotomy Technician -
NMSU-A
Alamogordo, NM12-2023
Skills
- Leadership qualities
- Collaboration
- Cross-cultural sensitivity
- Strong organization
- Flexibility
- Social integration
- Physical assistance
- Inventory ordering
- Customer service
- Arts and crafts planning
- Group dynamics
- Event planning
- Mobility support
- Activity instruction
- Group supervision
- Professionalism
- Time management
- Team leadership
- Phlebotomy techniques
- Patient care
- Medical documentation
- Attention to detail
- Responsible beverage service
- Guest engagement
- Health safety compliance
- Positive guest interactions
- Upselling techniques
- Cleanliness standards
- Allergy awareness
- Food safety oversight
- Food safety
- Cash handling
- Hospitality service expertise
- Quality control
- High volume dining
- Table bussing
- Front-of-house display creation
- POS operation
- Point of sale operation
- Liquor, wine, and food service
- Order accuracy
- Guest seating
- Calm demeanor
- Food running
- Hostess support
- Team member support
- Point-of-sale system
- Dining customer service
- Strong work ethic
Certification
- phlebotomy technician
Timeline
Server
IHOP
06.2025 - Current
Server/Cocktail Bartender
IMG
08.2019 - 07.2024
Activity Assistant / Nursing Aid
Mescalero Care Center
02.2017 - 02.2019
Ski School Supervisor
Ski Apache
11.2010 - 02.2016
Supervisor- Server
Inn of The Mountain Gods
03.2009 - 02.2018
Associate of Arts -
NMSUA
Phlebotomy Technician -
NMSU-A
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