DOMINIQUE CAVAZOS
San Antonio,Tx
Summary
Experienced CSR/Data Entry professional with a strong background in customer service roles. Showcasing a keen eye for detail and exceptional multitasking skills. Proficient in Microsoft Office. Skilled at managing inbound/outbound calls, chats, and emails while ensuring the accuracy and confidentiality of data. Known for leadership abilities and adaptability. Consistently contribute to team performance enhancements and drive customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative L3
GOLDEN HIPPO
01.2023 - Current
- Manage inbound calls and emails, providing professional frontline support, ensuring high satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyze feedback to enhance service quality, leading to significant process improvements
- Maintain detailed interaction records for future reference, ensuring data accuracy
- Track orders from initiation to completion, ensuring timely delivery and customer satisfaction
Shift Supervisor
CVS PHARMACY
01.2022 - Current
- Supervised store operations, ensuring safety and compliance, resulting in improved security measures
- Conducted performance reviews, identifying areas for improvement, leading to increased staff efficiency
- Maintained transaction records and sales reports, ensuring accurate financial tracking and reporting
- Ensured health regulation compliance, consistently upholding store standards and policies
- Coached and developed staff, enhancing team skills and overall performance
Provider Services Representative
BroadPath Healthcare
04.2020 - 10.2022
- Managed multiple systems to process claims and assist callers, enhancing efficiency
- Triaged calls and escalated inquiries to pharmacists, improving patient service quality
- Calculated drug prices and processed payments, ensuring accurate transactions
- Communicated with insurance companies to retrieve patient information, reducing delays
- Coordinated communication between patients and medical staff, streamlining processes
- Ensured data integrity and confidentiality while managing sensitive information, maintaining high accuracy in customer account update.
Loan Advisor
NELNET STUDENT LOAN SERVICING
01.2021 - 01.2022
- Resolved student loan inquiries, ensuring accurate payment processing and data integrity.
- Updated customer accounts with precision, maintaining confidentiality of sensitive information.
- Utilized multiple platforms to gather and verify information, enhancing customer service efficiency.
- Handled inbound and outbound calls, demonstrating strong communication skills.
- Contributed to team success by addressing customer needs and providing reliable support
Education
High School Diploma -
McAllen High School
01.2017
Skills
- Effective Communication
- Problem Solving
- Active Listening
- Adaptability
- Technical Proficiency
- Time Management
- Empathy
- Data Entry
Projects
Molina Healthcare & CVS Pharmacy, 01/2020, 12/2022
References
- Joe Solis, CVS, (210)-885-6163
- Shannon Harper, Golden Hippo, (210)-885-6163, Shannon.Harper@Goldencustomercare.com
- David Christensen, Nelnet, (402)-320-7619, David.L.Christensen@nelnet.net
Timeline
Customer Service Representative L3
GOLDEN HIPPO
01.2023 - Current
Shift Supervisor
CVS PHARMACY
01.2022 - Current
Loan Advisor
NELNET STUDENT LOAN SERVICING
01.2021 - 01.2022
Provider Services Representative
BroadPath Healthcare
04.2020 - 10.2022
High School Diploma -
McAllen High School
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