Dominique Celayo
Dallas
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude and ability to exceed targets and drive success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dock Associate
Grainger
09.2024 - Current
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Participated in cross-functional projects aimed at improving overall supply chain efficiency within the organization.
- Used correct handling procedures to minimize risk of damage to items.
- Managed inventory control efforts, reducing discrepancies between physical counts and system records.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
Public Communications Officer
Flower Mound Police Department
03.2024 - 08.2024
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Coordinated activities between multiple agencies during emergency situations.
- Provided pre-arrival instructions to callers in life threatening situations.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
Clinical Staff Assistant
UT Southwestern
01.2023 - 03.2024
- Ensured smooth daily clinic operations through prompt response to phone calls, emails, and other forms of correspondence from both internal and external parties.
- Boosted team morale by fostering a collaborative atmosphere among the clinical staff while also respecting individual work styles and preferences.
- Facilitated effective communication between clinical staff, patients, and their families through clear and empathetic interactions.
- Streamlined office procedures by implementing efficient scheduling systems for patients and staff members.
- Maintained a high level of accuracy when entering patient data into electronic health records, ensuring that all information was up-to-date and easily accessible for clinical staff during consultations.
- Promoted a safe and secure workplace by strictly adhering to established protocols in handling sensitive patient information.
Overnight Supervisor
Home Depot
03.2022 - 03.2023
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Recorded information, shortages and discrepancies to keep records current and accurate. shipments and expenditures.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Collaborated with manufacturing and supply chain management.
- Oversaw and motivated team of 18 employees in warehouse to increase efficiency by 70%.
- Managed scheduling and task delegation for 18 member warehouse team.
Department Supervisor With Keys
Home Depot
09.2020 - 03.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals 5 days per week.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets. Rotated stock according to dates and protocols.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Department Supervisor
Home Depot
10.2017 - 09.2020
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Cashier
Home Depot
11.2015 - 10.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped over 100+ customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Some College (No Degree) - Associate of Arts
Tarrant County College District
Arlington, TXHigh School Diploma -
John A Dubiski Career High School
Grand Prairie, TX06.2015
Skills
- Cash Register Operations
- Supplier Relations
- Product Replenishing
- Worker Supervision
- Reach Driver
- Order Picker
- Dock Truck
- Customer Service
- Shipping and Receiving
- Conflict Resolution
- Team Leadership
- Inventory Audits
- Emergency Medical Instruction
- Problem-Solving
- Computer Skills
- Bilingual
Languages
Spanish
Limited
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- TTY/TDD for Telecommunicators – Texas Commission on Deaf and Hard of Hearing or equivalent.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
Timeline
Dock Associate
Grainger
09.2024 - Current
Public Communications Officer
Flower Mound Police Department
03.2024 - 08.2024
Clinical Staff Assistant
UT Southwestern
01.2023 - 03.2024
Overnight Supervisor
Home Depot
03.2022 - 03.2023
Department Supervisor With Keys
Home Depot
09.2020 - 03.2022
Department Supervisor
Home Depot
10.2017 - 09.2020
Cashier
Home Depot
11.2015 - 10.2017
High School Diploma -
John A Dubiski Career High School
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- TTY/TDD for Telecommunicators – Texas Commission on Deaf and Hard of Hearing or equivalent.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
Some College (No Degree) - Associate of Arts
Tarrant County College District
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