Dominique Cherry
Freemansburg,PA
Summary
Customer service specialist with extensive management experience. I have strong interpersonal skills with staff. Innovative problem solver. Developed and implemented new service strategies to increase patient service satisfaction. Able to motivate staff and design incentive programs to achieve short and long-term goals. Well versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork with diverse teams.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sodexo Food Service
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Protected store assets and merchandise by adhering to company operation standards.
Patient Services Manager
Morrison Healthcare
11.2022 - 03.2023
- Directed daily patient meals operation in excess of 1,000 meals per day.
- Monitored patient tray operations and daily meal rounding.
- Performed daily patient meal tray assessments, to achieve continuous improvement in patient satisfaction scores.
- Improved patient food quality score from 47th percentile to 93rd percentile in 4 month period.
- Directed daily patient celebration meals for mother and baby department unit.
Patient Service Supervisor
Morrison Healthcare
06.2022 - 11.2022
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Motivated and supervised over twenty five employees in helping them to deliver quality patient care.
- Direct day -to-day administrative and operational functions for Patient Service, providing guidance and leadership.
- Organized and facilitated weekly department meetings , discussing current issues as well as upcoming event planing.
Sr. Dispatcher Supervisor
First Student Transportation
08.2017 - 08.2021
- Manage the daily routine service, maintenance scheduling repair service management, including new equipment start-ups and warranty issues.
- Focus on ways to streamline our team workload and create new methodologies to increase our efficiency
- Oversaw an day to day fleet of school buses and routes of 200+ and provide transportation to over 5,500 students.
- Provided strong support to clients by handling all phone calls regarding service status and change of routes.
Education
Associate of Arts - Business Management
Touro College
New York, NY06.2004
High School Diploma -
Metropolitan Corporate Academy
Brooklyn, NY01.2002
Skills
- Leading and Developing a Team
- Time Management and Prioritization of tasks
- Performance Evaluation and Management
- Collaboration with Department Leaders
- Strong Communication
- Microsoft Office
- Employee Relations and Problem Resolution
- Coaching & Training
- Payroll
- Project coordination
Affiliations
- Association of Nutrition & Foodservice Professionals
Timeline
Operations Manager
Sodexo Food Service
02.2023 - Current
Patient Services Manager
Morrison Healthcare
11.2022 - 03.2023
Patient Service Supervisor
Morrison Healthcare
06.2022 - 11.2022
Sr. Dispatcher Supervisor
First Student Transportation
08.2017 - 08.2021
Associate of Arts - Business Management
Touro College
High School Diploma -
Metropolitan Corporate Academy