Dominique Clark
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Coach Cleaner
Amtrak National Railroad
Miami, Fl
06.2014 - Current
- Perform cleaning assignments for train cars in accordance with FDA
- Used time management and cleaning methods to meet deadlines,
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Facility Maintenance Worker/Housekeeping Attendant
Top Golf
Miami, Fl
11.2019 - 05.2021
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Stock Associate
Disney
Aventura, Fl
10.2013 - 05.2014
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Customer Service Representative
HDS Marketing Inc
Deerfield Beach, FL
01.2012 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma -
Miami Carol City High
Miami Lakes Educational Center
Skills
Report preparation
Complaint resolution
Data Entry
Time Management
Accuracy and Documentation
Strong interpersonal and communication skills
Meticulous attention to detail
Timeline
Facility Maintenance Worker/Housekeeping Attendant
Top Golf
11.2019 - 05.2021
Coach Cleaner
Amtrak National Railroad
06.2014 - Current
Stock Associate
Disney
10.2013 - 05.2014
Customer Service Representative
HDS Marketing Inc
01.2012 - 01.2013
Diploma -
Miami Carol City High
Miami Lakes Educational Center