Dominique Clark
Ferndale,MI
Summary
Compassionate and dependable Customer Service and Medical Assistant professional with experience providing exceptional patient care and customer support. Skilled in assisting patients, scheduling appointments, maintaining accurate records, handling confidential information, and communicating effectively with patients, families, and healthcare professionals. Known for being organized, professional, detail-oriented, and able to remain calm and efficient in fast-paced environments. Dedicated to delivering excellent service while ensuring patients feel respected, comfortable, and well cared for.
Overview
18
18
years of professional experience
Work History
Store Manager
Simply 10
Detroit, MI
07.2008 - Current
- Managed and trained a team of 10 people
- Set up promotional displays
- Schedules, payroll, and utilization of service excellence training to assist in customer complaints
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
ESDO
Detroit Police Department
Detroit, Michigan
07.2024 - 01.2025
- Managed communication devices to maintain officer safety and security.
- Coordinated officer dispatch to ensure timely response to incidents.
- Facilitated support services for officers across two precincts to enhance operational efficiency.
- Documented officer activities and interactions to maintain accurate records for accountability.
Medical Assistant
Dr. Anjali Kumar
Detroit, MI
07.2018 - 12.2020
- Vital signs, EMR charting and appointment scheduling, checking patients in and out, bookkeeping, writing prescriptions, EKGs, checking insurance, PAD, PFT and TB test
- Able to handle front and back office if need be.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Home Health Aide
Department
Detroit, MI
08.2011 - 07.2019
- Duties consisted of providing daily living assistance to patients, such as grooming, transportation and cleaning
- Ensured residents received proper medication, venipuncture, injections and meals.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
AAMA -
Everest Institute, Medical
Certifi, MIAssociates - Applied science
Wayne County Community College
Detroit, MISkills
- CLINICAL SKILLS
- Urinalysis
- Blood Pressure
- Vital Signs
- EKG'S
- Basic First Aid
- Positioning & Drape
- CPR Certification
- Bandaging
- PAP Smears Set-Ups
- Sterilization
- Pharmacology
- Surgical Tray Set-Up
- PFT
- CPT-4 Coding
- Microsoft
- HIPAA Compliance
- Venipuncture and Phlebotomy
- Procedure Assistance
- Medication Administration
- Examination Preparation
- Coordinating Drug Refills
- ICD-9 Coding
- Customer Service
- Charting/ Filing
- Microsoft PowerPoint
- Dual-Line Phones
- Insurance Billing
Additional Information
- AWARDS , Most reliable Employee Perfect Attendance Most Dedicated Team player President list Most improved sales
- Reliable, patient and honest Certified Medical Assistant with seven years experience providing direct care assistance and excellent leadership with great customer service. An individual dedicated to providing excellent care to patients in a helpful and professional manner to enhance the services provided within a great company and contribute to the success of the rest of the team through great communication skills and a strong work ethic.
Timeline
ESDO
Detroit Police Department
07.2024 - 01.2025
Medical Assistant
Dr. Anjali Kumar
07.2018 - 12.2020
Home Health Aide
Department
08.2011 - 07.2019
Store Manager
Simply 10
07.2008 - Current
AAMA -
Everest Institute, Medical
Associates - Applied science
Wayne County Community College