Accomplished Welcome Specialist at Common Ground, adept in crisis management and patient-centered care. Proven track record in streamlining operations and enhancing patient outcomes. Expert in HIPAA standards, with strong leadership and communication skills. Successfully led teams to prioritize best practices, ensuring exceptional care and support for diverse populations.
Hi, I’m
Dominique Cochran
White Lake,MI
Summary
Overview
10
years of professional experience
Work History
Common Ground
Welcome Specialist
02.2024 - Current
Job overview
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Educated family members and caregivers on patient care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Embrace the Truth
Executive Assistant
07.2022 - 09.2023
Job overview
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Woodside Bible Church
Assistant Director of Local and Global Mission
09.2020 - 07.2022
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
North Valley Internal Medicine
Medical Assistant
05.2018 - 05.2019
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
Michigan Institute of Urology P.C.
Prostate Cancer Care Coordinator
01.2017 - 05.2018
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
Commerce Primary Care
Medical Assistant
09.2015 - 12.2016
Job overview
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Ross Medical Education CenterMadison Heights, MI
Certificate from Medical Assistance
05-2010
University Overview
Skills
- Upholding confidentiality standards
- Expertise in HIPAA standards
- Supportive patient advocate
- Behavior observation
- Crisis management
- Comprehensive patient evaluation
- Comprehensive case records
- Patient-centered care
- Crisis management skills
- Trauma-informed practices
- Patient risk management
- Patient-centered care
Timeline
Welcome Specialist
Common Ground
02.2024 - Current
Executive Assistant
Embrace the Truth
07.2022 - 09.2023
Assistant Director of Local and Global Mission
Woodside Bible Church
09.2020 - 07.2022
Medical Assistant
North Valley Internal Medicine
05.2018 - 05.2019
Prostate Cancer Care Coordinator
Michigan Institute of Urology P.C.
01.2017 - 05.2018
Medical Assistant
Commerce Primary Care
09.2015 - 12.2016
Ross Medical Education Center
Certificate from Medical Assistance