Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Collins

Lake Zurich,IL

Summary

Energetic Leasing Specialist offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

FPI Management
05.2020 - 02.2024
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined application process for prospective tenants, reducing wait times and increasing efficiency.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Coordinated appointments to show marketed properties.

Office Administrator

Tax Relief
01.2020 - 04.2020
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Sales Associate/Cashier

Macy's
11.2016 - 02.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

Cashier/Customer Service

Goodwill
02.2019 - 08.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Homewood-Flossmoor High School
Flossmoor, IL
06.2008

Skills

  • Fair housing policies
  • Customer Services
  • Microsoft/Word/ Excel
  • Cash Handling
  • Leasing Terms and Specifications
  • Relationship Building
  • Reporting and Correspondence
  • Property tours and inspections
  • Background Check Process
  • Lease Renewals
  • CRM Software
  • Unit inspection
  • Leasing and sales
  • Event Planning
  • Resident Retention Programs
  • File Management

Timeline

Leasing Consultant

FPI Management
05.2020 - 02.2024

Office Administrator

Tax Relief
01.2020 - 04.2020

Cashier/Customer Service

Goodwill
02.2019 - 08.2019

Sales Associate/Cashier

Macy's
11.2016 - 02.2020

High School Diploma -

Homewood-Flossmoor High School

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Dominique Collins