Dominique Cooley
Des Moines,IA
Summary
Adept at enhancing customer experiences and boosting sales, I leveraged strong multitasking abilities and exceptional customer service skills at Coopers Hawk Winery and Restaurant. My proactive approach resulted in significant repeat business, underscoring my capacity to manage high-volume dining with efficiency and warmth. Expert in cash handling and guest engagement, I consistently met performance goals, contributing to the establishment's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Coopers Hawk Winery and Restaurant
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hospitality Worker
Hardees Resturant
05.2016 - 11.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Developed system for managing reservations more effectively, optimizing occupancy rates.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Improved guest satisfaction by providing prompt and courteous service.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Conducted market research to identify trends and adjust services accordingly, staying ahead of competition.
- Streamlined communication channels between departments, improving operational efficiency.
- Negotiated with suppliers to secure quality products at competitive prices, improving profit margins.
- Built strong relationships with local businesses for cross-promotion, increasing local engagement.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
Customer Service Representative
MARKETLINK INC.
01.2011 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - General Studies
Hoover High School
Des Moines, IA06.2006
Skills
Cash Handling
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Servsafe certified
Management Roles
Timeline
Server
Coopers Hawk Winery and Restaurant
01.2023 - 02.2024
Hospitality Worker
Hardees Resturant
05.2016 - 11.2023
Customer Service Representative
MARKETLINK INC.
01.2011 - 01.2015
Diploma - General Studies
Hoover High School
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
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