Dominique Cox

• Scheduling and Records: Managed scheduling, records, and up to 30 insurance claims daily to streamline operations.
• Performance Monitoring: Tracked KPIs for front desk staff and ensured patient communication SLAs were consistently met across all business areas.
• Staff Training: Developed and delivered training for new administrative staff; created and maintained SOPs for efficient onboarding.
• Licensing and Compliance: Oversaw business licensing, ensuring timely renewals and regulatory compliance.
• Financial Management: Handled billing, invoicing, accounts receivable/payable, and financial reporting.
• Technology Integration: Collaborated with IT and software teams to implement and optimize technology solutions.
• Vendor Coordination: Managed vendor relationships and inventory, ensuring compliance with health and safety standards.

• Scheduling and Coordination: Managed patient appointment scheduling, optimizing calendar for maximum efficiency and minimizing downtime. Coordinated treatment plans and follow-up visits with dental staff.
• Appointment Management: Handled daily confirmations, rescheduling, and cancellations for up to 50 appointments a day to ensure smooth daily operations.
• Record Keeping: Maintained accurate scheduling records of over 1,000 patients and ensured proper documentation in practice management software.
• Patient Communication: Communicated with patients regarding appointment reminders, treatment details, and insurance verifications within SLA timeline
• Process Improvement: Worked with administrative and clinical teams to streamline scheduling processes and reduce wait times.

• Claims Management: Managed warranty claims for four major European brands from submission to resolution, ensuring compliance with manufacturer guidelines.
• Liaison Role: Acted as a liaison between customers, service departments, and manufacturers to resolve warranty-related issues.
• Parts Processing: Processed and tracked warranty parts, ensuring timely returns to manufacturers and maintaining accurate records.
• Claims Verification: Reviewed and verified warranty claims to ensure adherence to rate and service standards.
• Receivables Reconciliation: Reconciled warranty receivables with the service department and followed up on outstanding claims.
• Claim Strategies: Developed strategies for handling rejected claims and maintained up-to-date service and customer records.
• Status Updates: Provided regular status updates to service departments and senior management regarding claim progress.
• Relationship Building: Established strong relationships with manufacturers, vendors, and customers to facilitate efficient warranty processing.

• Finance Management: Managed all aspects of finance and insurance process, including loan approvals and customer financing options
• Product Promotion: Promoted and sold third-party warranty contracts, extended service agreements, and other protective products such as gap insurance and theft protection.
• Paperwork Processing: Prepared and processed all paperwork related to financing, leasing, insurance, and DMV ensuring accuracy and compliance with dealership and lender standards.
• Customer Education: Educated customers on benefits of extended warranties and service contracts to enhance sales and satisfaction.
• Sales Integration: Collaborated with sales teams to integrate financial products seamlessly into vehicle purchasing process.
• Provider Relations: Maintained strong relationships with third-party warranty providers, securing competitive terms and optimizing product offerings.
• Compliance: Ensured compliance with legal and regulatory standards related to finance, insurance, and consumer credit.

Parts Associate, Motorcycle Dealership

• Customer Assistance: Assisted customers in selecting appropriate motorcycle parts, accessories, and apparel based on their needs and vehicle specifications.
• Sales Processing: Processed sales, returns, and exchanges while ensuring accurate and timely transaction records.
• Inventory Management: Managed inventory, including ordering, receiving, and stocking motorcycle parts, and maintaining accurate inventory levels.
• Technician Collaboration: Collaborated with service technicians to provide necessary parts for vehicle repairs and maintenance, ensuring minimal downtime.
• Product Display: Created and maintained attractive product displays to promote featured and clearance items.
• Department Organization: Completely reorganized OEM and aftermarket parts room to increase efficiency and organization; assisted with organizing and managing parts department.
• Customer Service: Resolved customer inquiries and provided expert advice on product compatibility and availability.
• Inventory Optimization: Assisted in identification and removal of obsolete or outdated parts to optimize inventory management.
• Supplier Relations: Maintained relationships with suppliers and manufacturers to ensure timely order fulfillment and product availability.