DOMINIQUE CUPP
Fort Worth,TX
Summary
License Esthetician bringing 10+ years of customer service experience. Effectively returning customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Sound knowledge of all equipment. Skilled at performing consultations. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Milk + Honey
01.2024 - Current
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Enhanced spa revenue by upselling products and services during client consultations.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Improved clientele retention with exceptional customer service and follow-up care.
Spa Attendant
Milk + Honey
07.2023 - 01.2024
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
Auto Collision Estimator
FREEMAN AUTO GROUP COLLISION CENTER
07.2015 - 02.2023
- Inspect vehicles for damages and evaluate using visual inspection create accurate estimates that detail repair and labor cost.
- Collect insurance estimates
- Communicates between customer, insurance companies, and parts vendors to ensure repair goes smoothly and correctly
- Place work orders detailing part replacements and repairs into work management
- Effectively manage multiple repairs simultaneously
- Complete final paperwork and payment with insurance companies and customers
- Provide exceptional customer service at all times and create ongoing relationships with customers.
CUSTOMER RELATIONS ASST./RECEPTIONIST
FREEMAN TOYOTA
10.2012 - 07.2015
- Assist in resolving customer complaints coordinate customer follow-ups
- Responsible for ensuring highest level of customer service to customers while being able to improve customer service processes
- Operating phone switch system, answer basic inquires takes messages
- Screening all customers and direct them to correct employee office
Education
Licensed Esthetician - Esthetics
Duvall's School of Cosmetology
Bedford, TX08.2023
High School Diploma -
PASCHAL HIGH SCHOOL
Fort Worth, TX05.2009
Skills
- Basic facials
- Acne facials
- Brightening facials
- Hydrafacials
- Chemical Peels
- Back Treatments
- Waxing Services
- Brow & Lash Tinting
- Brow Lamination
- Eyelash Lift
- Eye Lash Extension
- Upsell
- Retailing
- Skincare Product Knowledge
- Housekeeping Duties
Timeline
Licensed Esthetician
Milk + Honey
01.2024 - Current
Spa Attendant
Milk + Honey
07.2023 - 01.2024
Auto Collision Estimator
FREEMAN AUTO GROUP COLLISION CENTER
07.2015 - 02.2023
CUSTOMER RELATIONS ASST./RECEPTIONIST
FREEMAN TOYOTA
10.2012 - 07.2015
Licensed Esthetician - Esthetics
Duvall's School of Cosmetology
High School Diploma -
PASCHAL HIGH SCHOOL
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