Dominique Currey
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Petroleum Marketing Equipment
SACRAMENTO, California
04.2022 - 08.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with team members to determine strategic sales approaches.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
In-Home Senior Caregiver
Loving Companions Senior Services
Wilton, CA
01.2016 - 04.2019
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Supervisor of Operations/Cashier
Shell Gas Station
Loomis, CA
12.2018 - 03.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Front End Supervisor
Ross Dress for Less
Rocklin, CA
11.2017 - 01.2019
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Master Aesthetician
Paul Mitchell School of Beauty
Sacramento, CA03.2018
Skills
- Adept Multi-Tasker
- Verbal and Written Communication
- Product Knowledge
- Social Media Platforms
- Product and Service Sales
- Clear and Articulate Phone Manner
- Exceptional Customer Service
- Interpersonal Communication
- Service Prioritization
- Customer Relationship Management
- Project Development
- Documentation and Reporting
- Sales Expertise
- Sales Presentations
- Project Coordination
- Data Entry
- Database Management
- Email and Phone Etiquette
- Driven
Timeline
Inside Sales Representative
Petroleum Marketing Equipment
04.2022 - 08.2023
Supervisor of Operations/Cashier
Shell Gas Station
12.2018 - 03.2019
Front End Supervisor
Ross Dress for Less
11.2017 - 01.2019
In-Home Senior Caregiver
Loving Companions Senior Services
01.2016 - 04.2019
Master Aesthetician
Paul Mitchell School of Beauty
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