Holly Thomas
Glen Burnie,MD
Summary
Dedicated and organized Office Manager with a proven track record in efficiently running day-to-day operations of an eye care office. Proficient at overseeing administrative tasks, managing staff, and ensuring seamless patient experiences. Skilled in optimizing office workflows, implementing effective communication strategies, and maintaining a focus on exceptional customer service.
Overview
16
16
years of professional experience
Work History
Office Manager
Barenburg Eye Associates
01.2015 - Current
- Responsible for all front desk employees and all day to day operations.
- Responsible for recording patients' medical history in preparation for vision examinations, scheduling appointments, medical billing, insurance claims, and accounts receivable.
- Registers new patients and updates existing patient information in EHR.
- In charge of all money and bank deposits.
- Trains new staff members.
- Schedules appointments for eye examinations, surgeries, and follow-up visits, ensuring efficient use of the physicians time.
- Collaborates with other staff members to ensure smooth patient flow and excellent customer service.
- Obtains insurance authorizations and pre-certifications for surgical procedures.
Patient Care Coordinator/Optician
Weinstein Eye Associates, P.A.
01.2012 - 01.2015
- Customer service liaison between the patient and optometrist
- Worked closely with patients to identify their needs and challenges to ensure patient satisfaction
- Responsible for recording patients' medical history in preparation for vision examinations, scheduling appointments, medical billing, insurance claims, and accounts receivable
- Assisting optometrist with pre-testing patients before eye examinations; duties performed include auto-refractions, Humphrey Visual Fields, OCT, and insertion and removal of contact lenses
- Involved in the sales of eyewear, selection and fitting of glasses.
Contact Lens Manager/Optician
America's Best
01.2008 - 01.2012
- Initiate seamless customer service by ensuring clients are welcomed and assisted properly
- Assisted GM with day-to-day operations, training new staff and performing manager duties as instructed
- Duties also included prescreening patients, recording patient history with visual acuities, scheduling appointments, instruction on insertion and removal of contact lenses
- Responsible for preparing work orders for ophthalmic laboratories, as well as ordering and maintaining supplies and pharmaceuticals needed by the optometrist.
Education
GED -
Bladensburg Instructional Center
Bladensburg, MD01.2002
Skills
- Experience using Microsoft Word and Microsoft Excel
- Experience using Office Mate
- Customer Service
- Document Management
- Office Administration
Timeline
Office Manager
Barenburg Eye Associates
01.2015 - Current
Patient Care Coordinator/Optician
Weinstein Eye Associates, P.A.
01.2012 - 01.2015
Contact Lens Manager/Optician
America's Best
01.2008 - 01.2012
GED -
Bladensburg Instructional Center
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