Dominique Davies
Lewiston,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Patient Support Specialist
Catalyst Medical Group
Lewiston, ID
02.2024 - 04.2024
- Ensured speedy patient registration while prioritizing empathy.
- Verifies all insurance cards and patient demographics.
- Accurately input data into systems for outside providers.
- Knowledgeable of contracted insurance plans and procedures.
- Maintained accurate records of all patient interactions and activities.
- Performed data entry of patient information into electronic health records systems.
- Communicated effectively with members of the multidisciplinary healthcare team regarding changes in a patient's condition or status.
- Answered phones promptly and professionally while managing call volume efficiently.
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
Library Page
Lewiston City Library
Lewiston, ID
10.2023 - 02.2024
- Aided customers in finding items both in the stacks and on shelves.
- Scanned barcodes on items to check them in or out of the library system.
- Processed interlibrary loan requests by retrieving requested material from other libraries.
- Provided reference assistance to patrons searching for specific information within their area of expertise.
- Inspected shelves periodically to identify missing or damaged items.
- Worked alongside library staff to shelve books and organize collections.
Member Enrollment Specialist
PartnerHero
Remote
06.2021 - 06.2023
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively, verbal + written
- Knowledge of Android and iOS mobile technology; capable of guiding less tech-savvy individuals through app download and usage.
Retail Sales Associate
Firestone Complete Auto
Beaverton, OR
09.2019 - 04.2020
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
- Helped customers by answering questions and locating merchandise.
Cafe Barista
Barnes & Noble
Tigard, OR
11.2018 - 05.2019
- Provided detailed information on coffee blends, ingredients and preparation methods.
- Operated commercial espresso machines to produce high-quality drinks.
- Monitored expiration dates of products to ensure freshness standards.
- Maintained cleanliness of cafe area including counters, tables and floors.
- Resolved customer complaints in a polite and timely manner.
- Created specialty drinks based on customer requests or preferences.
- Replenished condiments, napkins and other cafe supplies as needed.
- Collaborated effectively with coworkers to maintain store operations.
- Followed all health and safety regulations while preparing food items.
- Assisted in setting up displays for promotional materials or events.
- Adhered to company policies regarding proper handling of money.
Team Member
Chick-fil-A
Hillsboro, OR
05.2017 - 06.2018
- Provide world-renowned hospitality and customer service
- Work in high-performance teams in multiple areas: Front Counter Register, Dining Room, Drive-Thru
- Change lives as you interact with guests and get to know their stories
- Participate in a fast-paced, upbeat environment that serves guests in record times with top-quality products
- Maintain a refreshingly clean environment.
Transporter
Providence Regional Medical Center
Portland, OR
08.2014 - 01.2017
- Checked all medical documents for accuracy prior to transporting patients.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Educated patients on safe transfer techniques while preparing them for transport.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
Film Librarian/ Patient Escort
Good Samaritan Regional Medical Center
Corvallis, OR
06.2013 - 07.2014
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between paper-based charts and electronic health record systems.
- Printed copies of reports upon request from doctors or other medical personnel.
- Organized film materials in accordance with standard industry practices.
- Educated patients on safe transfer techniques while preparing them for transport.
- Collected patient information from nursing staff prior to transport.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Checked all medical documents for accuracy prior to transporting patients.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Maintained cleanliness of transport vehicles and equipment.
- Operated lift devices such as stair chairs safely and efficiently.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
Education
Associate degree - Business Management
Eastern Gateway Community College
07.2022
Skills
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively, verbal written
- Knowledge of Android and iOS mobile technology; capable of guiding less tech-savvy individuals through app download and usage
- Provide world-renowned hospitality and customer service
- Work in high-performance teams in multiple areas: Front Counter Register, Dining Room, Drive-Thru
- Change lives as you interact with guests and get to know their stories
- Participate in a fast-paced, upbeat environment that serves guests in record times with top-quality products
- Maintain a refreshingly clean environment
- Policy Adherence
- Escalation management
- Medical terminology knowledge
- Appointment Scheduling
- Decision-Making
- Equipment Cleaning and Inspection
- Active Listening
- Critical Thinking
- Heavy Lifting
- Patient Lifting
- Excellent Communication
- Time management abilities
- Attention to Detail
Additional Information
Consistently received positive feedback about Customer Service and communication skills from employers and clients served.
Timeline
Patient Support Specialist
Catalyst Medical Group
02.2024 - 04.2024
Library Page
Lewiston City Library
10.2023 - 02.2024
Member Enrollment Specialist
PartnerHero
06.2021 - 06.2023
Retail Sales Associate
Firestone Complete Auto
09.2019 - 04.2020
Cafe Barista
Barnes & Noble
11.2018 - 05.2019
Team Member
Chick-fil-A
05.2017 - 06.2018
Transporter
Providence Regional Medical Center
08.2014 - 01.2017
Film Librarian/ Patient Escort
Good Samaritan Regional Medical Center
06.2013 - 07.2014
Associate degree - Business Management
Eastern Gateway Community College
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